This is the first 8 hour maintenance I’ve seen since i’ve been back.
Not THAT big of a deal.
Used to get 3 to 12 hour maintenances every week in a row 12-13 years ago.
You’ll be okay.
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Rumor has it they’re adding the 99% of BFA’s content that’s currently missing with today’s maintenance.
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LOL,different time and generation ,I would guess.Don’t why we would be angry about it so long as they fix some of the problems.
They already screamed themselves hoarse a few days ago when the servers fell over.
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Is everyone new here? Every Tuesday used to be down for hours… every week… for years. I have been amazed at the one hour or less we get now on Tuesdays.
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This seems to be a blanket statement. Guild Wars 2 has client patches, but the servers remain online.
I would have to say WoW is the exception in that the players are conditioned to regular weekly downtime. Other that expansion releases many of the MMOs i play dont have multi hour weekly downtime.
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Star Trek Online is another MMO that I play regularly and they take the servers offline for 2+ hours maintenance each week.
GD: WoW is totally dead.
Also GD: 100 posts of CAN’T PLAY WOW FOR 8 HOURS ZOMG BLIZZZZZZZZ!
![:thinking:](https://d38bqls1q93fod.cloudfront.net/en/wow/images/emoji/twitter/thinking.png?v=6" ":thinking:")
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What bias? Nothing I’ve said is untrue. Since when, well prior to the current political environment, has truth been bias?
The scooter in this case is Blizzard. A twelve-nation bank with a zero-down-time service-level guarantee is far more “truck” by comparison and yet they managed this.
Your contention that what I’m saying can’t be done is ridiculous. It’s done all the time in companies that commit to it.
But this isn’t “something goes wrong” so much as it’s scheduled maintenance. Blizzard itself says so in their notification.
Trustpilot shows Blizzard has a 60% one-star customer service rating.
https://www.trustpilot.com/review/www.blizzard.com
BBB shows an overall 1-star customer service rating
https://www.bbb.org/us/ca/irvine/profile/wholesale-video-games/blizzard-entertainment-inc-1126-13050668
Customer Guru, which uses a different sort of scale (-50 to +100) gives Blizzard a -5 rating for customer service
https://customer.guru/net-promoter-score/activision-blizzard
I’m not sure you quite understand what the word “unfounded” means but that’s pretty clear evidence that I was precisely correct in saying that “Blizzard doesn’t have the greatest track record with regards to customer communication or customer service.”
I haven’t seen a thing from you other than your own assertion that if it were possible to do more they would - that’s the definition of “unfounded” - you say it and you don’t support it with anything at all.
So, kettle, you’re definitely black and I’m not pot at all. I’m a bright yellow corn skewer.
It’s not toxic to speak truth, or it shouldn’t be.
My argument has been solely that you are wrong that Blizzard is doing the best possible job that can be done in managing their maintenance windows.
That’s as nearly proven fact as I can imagine anything can be at this point short of getting physical access to the server farms as they do the maintenance and observing the process directly.
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You are not spreading the truth. Every MMO I play has maintenance down times. The modern ones with fewer down times flat out do fewer updates. Even playing Path of Exile this week had down times for their new update. Both my mobile games I play also have update downtimes this week.
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They don’t have to tell you anything, in fact the game can go down for 25 days and nothing you can do about it.
I wouldnt think its the hardware they are replacing. They are probably running database optimization/cleaning. I can only imagine the size of the database.
[quote="Joshavia-shandris, post:80, topic:196685]
Man…you people who are talking crap about Blizzard. I seriously wonder if you are older than like 18 years of age?
[/quote]
58, 59 later this year.
[quote="Joshavia-shandris, post:80, topic:196685]
Because In Real Life: Things almost NEVER GO AS PLANNED.
[/quote]
That lame excuse is what kept me in money for the better part of three decades as a high-end IT consultant.
Things don’t go as planned because of poor planning.
Planning includes contingency planning which includes having spare hardware, backups of existing system and applications, mirrored data and a number of other things as well as (in truly mission-critical situations) backup datacenters (no, I don’t expect Blizzard to do that - we’re talking banking and such for that).
A manufacturer I worked for in Milwaukee had a contingency plan that included what to do if an aircraft crashing into ONLY the part of the factory that housed their data center (the plant is operational, but the data center is not). That looked really funny on paper until a light plane crashed in the parking lot - about 300 feet from the roof over the data center.
Professionally run companies plan and those plans cover contingencies.
Their plans are made to fit their priorities. We, the customers, just aren’t very high on Blizzard’s priority list is all.
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I never once said that the two-hour weekly maintenance window was unreasonable.
My argument is solely with Rankin’s unfounded assertion that if it were possible for Blizzard to do this faster they would.
Blizzard has never put the customer first, ever. They have abysmal customer service ratings on every aggregation site I could find about them.
Ascribing the best of motives to Blizzard with regards to customer service in the utter absence of any facts to back that up is just silly.
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True, STO has posted a maintenace window and they are pretty good at keeping to the downtime. Anyway, teqatal in 30 minutes, have fun all.
Yeah, I do IT at a bank. Our disaster recovery isnt only required by law but is super extensive. Its also the thing I hate the most doing because you have to cover every single scenario you can think of.
Why are you comparing databases and systems that process things that are easily delayed/cached for extended periods (relatively) like transactions to something like damage/combat numbers while combat is in process or location points while movement is being undertaken?
That kinda makes me think you’re trying to fit an orange solution onto a banana problem.
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@Epoch - M&I System? What is your back-end software? I wrote a chunk of the deposits system for M&I including the RIM file stuff - which they . . . um . . . (what’s a good word for borrowed without permission that isn’t going to get me sued) when they found it in a copy of the client’s code I was working on.
When I say “transaction” I don’t mean a financial transaction. I mean a set of database updates that are to be committed as a whole or not committed at all.
There’s no difference at all between an exchange of damage and other state-altering effects and an exchange of currency as far as a database is concerned.
The reason for the RIM processing was specifically to allow for database refresh and reorganization and to give a window for applying any updates (field size changes for instance).
The process that applies the RIM data to the static data to provide pseudo-dynamic information is transparent to the user.
It’s only when the RIM data has to be committed to the refreshed copy of the database that you need to shut down access and because you’ve cached only a few minutes of data, that process goes very quickly.
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Fiserv OSI. Our banking division is actually very small. 90% of our business is mortgages and commercial lending.