My corehound pup is still showing as a level 10 pet I do not own!!!!! can you get it back for me???? I only levelled it when the halloween festival started last week so it isnt like my spirit of competition pet you will not return because i got it, and lost it, before pets were account wide!!!!
Do you have an athenticator attached to your account? If you want the corehound pup back, you'll have to have one.
10/27/2018 09:27 PMPosted by ThundertotemDo you have an athenticator attached to your account? If you want the corehound pup back, you'll have to have one.
Yep! The Core Hound Pup is a reward for having an Authenticator on the account, but will become unavailable if the Authenticator's removed. Add a new one and you'll be good to go. :)
I still have the original authenticator and still use it on my account. Also as I said I was using the corehound to finally grab a spectral spinner, and the other pets, in the halloween garrison event THIS MONTH.
I have put in 2 or 3 bug reports about this which is why I say it is STILL missing.
I can see the core hound pet in your armory, level 10 just like you stated, so the next suggestion would be to play with the filters and if that does not work, a ui reset would be next.
https://us.battle.net/support/en/article/7549
If that does not work, try removing then reattaching the authenticator after completely logging out of the battle.net launcher. This should refresh the link between the pup and your authenticator.
https://us.battle.net/support/en/article/7549
If that does not work, try removing then reattaching the authenticator after completely logging out of the battle.net launcher. This should refresh the link between the pup and your authenticator.
I recently had to do a full ui/reset... funnily ( a whole day of play I wont get back) because I lost all the bonuses in my azerite gear.... and I had my pet BEFORE I did the full reload... now my Azerite gear is working correctly but my pet is missing... This is one of the reasons I am wary of asking for help as it always seems to require reinstalling this, or removing that, and OMG the WTF folder is always blamed for everything... I can not afford to go over my data download quota...
doing the UI reset does not make you download anything those 3 folders are just recreated again once you login to the game.
and you don't need to delete them you can rename them and if it does not fix the issue restore them.
and you don't need to delete them you can rename them and if it does not fix the issue restore them.
Did you open your pet list and check that your filter settings are showing all of you mounts as Kozzae suggested?
A UI Reset shouldn't make anything at all disappear. It's not even touching files on the server, just files on your computer. So neither pets nor gear should be effected short of your UI having possibly been displaying things wrong.
You should not need to re-download at all either, so let's not jump to that yet ;)
A UI Reset shouldn't make anything at all disappear. It's not even touching files on the server, just files on your computer. So neither pets nor gear should be effected short of your UI having possibly been displaying things wrong.
You should not need to re-download at all either, so let's not jump to that yet ;)
an image of my poor pup with all add-ons disabled
http://prntscr.com/lbg3uj
http://prntscr.com/lbg3uj
Another thing to try would be removing and then re-adding your authenticator.
https://us.battle.net/support/en/article/118903
https://us.battle.net/support/en/article/118903
10/28/2018 09:01 AMPosted by PerlDid you open your pet list and check that your filter settings are showing all of you mounts as Kozzae suggested?
[/quote]
All my mounts appear to be there and all my pets apart from the core hound and the spirit of competition, which I was basically told I will NEVER get back...
I am dubious about unattaching my authenticator and do not want to even attempt that since I do not own a cell phone (!!! I know bizarre right!), since my MS makes it too difficult for me to even hold one, which is why I still have the little original authenticator and a very small main backpack
10/28/2018 09:19 AMPosted by JihadriaI am dubious about unattaching my authenticator and do not want to even attempt that since I do not own a cell phone
Not sure what a cell phone has to do with it. All you should need is a code from your authenticator and the serial number off the back. You remove it, wait a second or two and then add it back on the same way you originally added it.
No cell phone needed at all if you have a physical authenticator.
Just a side note though the Spirit of Competition now no longer appears in my list of pets, owned or unowned or even as one that was previously obtainable...
do you have a tablet? you can put the mobile authenticator on it.
you could open a ticket and see if they can help you get this sorted out.
live chat would be best.
you could open a ticket and see if they can help you get this sorted out.
live chat would be best.
10/28/2018 09:19 AMPosted by JihadriaI am dubious about unattaching my authenticator and do not want to even attempt that since I do not own a cell phone
The other pet really doesn't factor into this issue though. You should keep the core hound pet when you take off the authenticator just losing access to it until you add it again. For some reason the account seems to think you don't have one, so add it back should solve the issue.
This really isn't a contact point for billing, you could also open a ticket and have a GM check just in case, but the basic answer is to first trouble shoot on your own first. A bug report is not a ticket either.
10/28/2018 09:19 AMPosted by Jihadriasince I do not own a cell phone
Not really germane to the answer either.
[[/quote]
No cell phone needed at all if you have a physical authenticator.[/quote]
I know this but I am still not removing it, pretty sure a GM could do that if they so wished but I am not messing with it - I don't want THAT to suddenly stop working...
The "cell phone" logic is because there was a push to get rid of the little authenticators and make us all switch to cell phone authenticators - hence my comment...
I also showed my IT guy (i.e. my husband) this comment and he shook his head, made dubious muttering noises, said "Noooooo" laughed and just left the room... lol...
No cell phone needed at all if you have a physical authenticator.[/quote]
I know this but I am still not removing it, pretty sure a GM could do that if they so wished but I am not messing with it - I don't want THAT to suddenly stop working...
The "cell phone" logic is because there was a push to get rid of the little authenticators and make us all switch to cell phone authenticators - hence my comment...
I also showed my IT guy (i.e. my husband) this comment and he shook his head, made dubious muttering noises, said "Noooooo" laughed and just left the room... lol...
We'll, if you're not willing to troubleshoot your issue, then I guess that's about all you can do.
If you want a GM to look into it, you'll need to open a ticket.
Also note, I've seen no "push" to get rid of the physical authenticator. They're still selling them in the shop at cost too.
Best of luck.
If you want a GM to look into it, you'll need to open a ticket.
Also note, I've seen no "push" to get rid of the physical authenticator. They're still selling them in the shop at cost too.
Best of luck.
10/28/2018 09:37 AMPosted by JihadriaI know this but I am still not removing it, pretty sure a GM could do that if they so wished but I am not messing with it - I don't want THAT to suddenly stop working...
Did you at least go to the account management page to see if it was still attached? For some reason you don't seem to have access to the pet, so account management does not think one is anyway.
https://us.battle.net/account/management/authenticator.html
I'm not sure why you would think it would stop working if you try to add it back to the account.
You could try reaching out to a GM via the support link above to see if they can check on their side would be my final suggestion. This back and forth about things not related is not going to get this issue resolved I fear, and the forums are not a contact point for GM staff, so we can't help you further if you keep declining to try the self help sections we already advised on above.
10/28/2018 07:26 AMPosted by JihadriaI still have the original authenticator and still use it on my account.
The account you're posting on hasn't had an authenticator attached to it since you reported an issue with it near the beginning of 2018. Without the authenticator attached, you would not have access to the pet.
If you still have the device, you can attach it to your Blizzard account through the Account Management page and soon after should have access to your pet once again.