I’m not sure what you mean, Kiwi, the ticket option is very much available.
You click Get Help in the upper right corner of this page.
Click on the World of Warcraft icon, then “I would rather categorize the issue” > In-game Issues > Report a Player > Ongoing harassment.
Then, there is a big blue button that says Contact Us:
If you click on that you are directed to the Ongoing harassment page where you can fill out all the pertinent information:
And click Submit.