Continuous errors submitting tickets

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Error code:

This all I see last few days. What is going on?

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We’re not seeing any issues with ticket submission, Blastoise. At what point do you get the error?

Have you tried using a different browser and/or clearing your current browser’s cookies/cache?

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I get it on this page:

https://us.battle.net/support/en/help/product/services/334/1997/solution after I hit continue

Edit: iam also getting it on 3 other devices over 2 networks.

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Thought I’d test as well, though presently I can only corroborate. Hitting continue to start processing a stuck character returns the same error on Opera, Edge, and Brave.

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Its been like this for days now.

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Hmm, I’m not seeing any errors when trying that. That looks like the refund submission option, which automatically scans recent purchases to see if any qualify for a refund.

Do you have any security programs that might be running? That could cause an issue.

Alternately, give this one a try: https://us.battle.net/support/en/help/contact/1998/ticket

That is a more direct link that should bypass the automated option.

How about Chrome or Firefox?

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All major browsers tried and nothing.

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Sorry-- was in the process already of downloading Chrome as you sent that just to make absolutely sure-- can report that both also return the error at the same point.

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I can also confirm, using the OPs link, hitting continue returns the same error. For reference, I’m using chrome.

Edit: Error code 3450b2fe-92c6-4495-93da-913649eb15c8

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Are any of you getting an error code or is that blank?

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Sorry, edited my reply to include it.

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There’s a code, but it’s different for every tab. Didn’t think it was relevant given that outcome.

54ab0211-e61a-4424-8f56-dd35ef357c6f
b011e93d-9bf7-4008-aa98-5cc900e09718

Two most recent on Opera.

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I can’t be certain, but the code may tie to a specific contact attempt that can be looked up. Having a few samples may help.

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Trying again gave me this error code:
73eb8764-a94b-4425-af9e-ffc3fc3e10b6

Same browser.

Edit: When I clicked on Unread Tickets, it shows the two refunds processing.

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Alright. Thanks. I forwarded that information to see if we can figure out what is going on.

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Thanks, Nickaeladin. I notice that Blastoise has multiple tickets in as well under the refund option. I’ve forwarded the information so hopefully we can figure out what is going on.

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You’re welcome. Is there a way to cancel the ones I tested?

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I assume you weren’t able to select a product? I’m not seeing one, so they should fail on their own.

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No I wasn’t. Thank you, that’s a relief. :dracthyr_heart:

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Yeah confirmed. I’m trying to unstick my character and I get continuous errors both in-game and via website when trying to submit a ticket. Grrrr