A friend of mine unfortunately has lost access to his account due to losing his authenticator.
His currently trying to seek support to have the authenticator removed however each time he gets a response to his ticket it comes from firstname.lastname@example.org. I’m just curious as to how he is meant to respond to these information requests given he can’t access his account and hence the tickets themselves?
Will an email response from his email address be forwarded to the correct support staff even though its a noreply address?
Unfortunately the most obvious solution live chat seems to be down at the moment presumably due to the worldwide covid situation.