Connection issues

Was in a delve when everything stopped responding. After three fingered salute, tried logging in and the only realm offline is Proudmoore. Am able to stream Jdotb, so I know my internet connectivity is still good.

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There were two other Servers that were affected by this as well, Rexxar and Misha I believe.

Moon Guard and Zul’jin too, can’t connect at all but I can get to character selection screen

Correction: On login, it displays character list, but after clicking on the toon it returns me to the realm screen which alternates between displaying Proudmoore online and offline.

Also offline in proudmoore

It looks like we’re seeing some disconnecting across several realms, as well as other games like Overwatch.

I’m not sure what’s up yet, but it is being looked into.

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I’ve been having this issue intermittently for like a week and a half or so

We have seen seeing some issues over the last few weeks, several DDOS attacks, etc… which could be part of it, but based on when it happens it might be something entirely different.

Depending on where you are and what provider you use, the route you take when connecting to our systems can have a big impact on your experience. If your route takes you through a backbone provider who is having an issue, you may have increased latency, disconnections, etc… while most other players who aren’t going through the same route connect fine.

The issue we’ve had should be all clear now, but if you continue to have an issue I would start with some troubleshooting from this article. You may also visit our Technical Support forum for additional advice from various tech minded players who hang out there.

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