I’d like for a different customer service representative to respond to this rather than Vrakthris, because purely off the thread that was just locked by him, with absolutely no proof or reasoning by said CS representative for any of his claims regarding how things are handled, this seems rather heavy handed and insulting to the community.
As a group, I guarentee that everyone in that thread can come together WITH proof to refute your claims about how things are done, and have been done in recent times.
And yet you say things such as “Reports are reviewed by Moderators”, which is most likely true to a degree, but you don’t give the specifics. I’ve had posts bombed that did NOT break TOS, and I can directly bring out the TOS to prove it. While yes, I’ve definently said things that have warranted a thread being removed, or my account temporarily suspended from the forums, it doesn’t justly state they were reviewed adequately by a human.
And then to follow up by saying that people mask things through specifically coded language, and that’s the reason things are removed is ambiguous at best. Because now you’re placing restrictions on people who have been raised in different societies and cultures. Yes, Blizzard is allowed to do whatever they want for whatever reason they want as this is their IP, but there’s a certain level of respect needed to be provided to the community, and we’ve had nothing but disrespect from this company, rather through the gameplay itself or through the lack of controlled moderation on both forums and in game (mass reports = banning people, don’t try to argue this one as we all know that’s a big problem these last few years.)
Quite a few of us are very peeved with Blizzard purely off the fact we receive heavy handed backlash from Mods/Blizzard/Forum Bots because certain players abuse a system. And yes, I’m talking specifically about a certain enhance shaman we do not like (Which also borders into legal territory as some of the things he has said is vile, but that is not Blizzard’s jurisdiction to handle), whom is abusing the system and not being punished for it.
I just thought I’d copy this statement from Vrakthris in the other thread, which just points out the reasons that you guys say nothing with absolutely 0 empathy towards your community, yet expect us to bend head over heel for you and just accept the punishments is ridiculous.
So yes, any other customer service representative please do respond. It’d be extremely disingenuous to allow Vrakthris to either close this thread immediately, or respond at all before someone else has any opportunity to speak up first, as this is ridiculous.
Vrakthris
14406 posts
We already do that.
I’m not certain who you are referring to but in my experience the majority of the folks that people assume are doing that, aren’t.
Reports are reviewed by Moderators, so if those reports resulted in a penalty, then it was verified by the moderator.
Eh, that isn’t entirely accurate. A lot of posts that people believe are okay aren’t. They often contain masked language or name calling, both prohibited by the Forum Code of Conduct.
As I said, name calling.
I think we’re done here, I don’t want to give the mods more to do by allowing this to remain open.
The fact this thread was closed within 3 minutes is crazy to me.
Edit: And this is just making my point Vrakthris, that you couldn’t even give me the service of allowing a second person to answer in your place, and give me their genuine response without your interference. In no way am I insulting you, but you PRing this the way you do is unbelievably pathetic. We pay for this game, want genuine answers, and you can’t even let THAT happen before INSTANTLY LOCKING A THREAD THAT DOES NOT BREAK TOS. It’s crazy to me that I’ve had better customer service from a McDonald’s worker that doesn’t even care about their minimum wage job. If that’s how you treat people wanting genuine answers, then this is the first time I’ll ever say that someone should lose their job, because you are doing such a disservice to the people who pay for this product, and are being GENUINE in their questions that was GENUINE answers.
Edit 2 since you locked it again:
You understand that I can prove you wrong, along with 80% of the people in the other thread, with literal evidence of this stuff, yet you say its an assumption without evidence? You act like I just made this post without thinking first.
My thread, that you have closed within 3 minutes of it being made, is in concerns regarding YOUR customer service as a representative of Blizzard. You even admitted yourself that there was another person who could’ve responded, yet you took it on yourself to not even allow me the opportunity to speak to someone else because you are ego tripping. I was not apart of the other thread. You are basing assumptions without evidence that I am apart of that thread.
You’re absolutely right that I won’t accept your answers, as you lack basic customer service skills that should’ve been taught to you, as I asked for someone else, who YOU even said could’ve been Orlyia, to respond. You have failed in your basic representation and I am actually disgusted that you can’t even provide the bare minimum without ego tripping on me.