That’s great, though there is no confirmation of a ticket received, nor do they show up under MY TICKETS. I suspect something is amiss there also. Though I am confident all will be solved soon, I mean once they get to work on the West Coast.
1 Like
I logged into my account yesterday, and one of my characters was missing. I tried to make a new character to refresh the list, but it didn’t work. I submitted a ticket on the issue, and was told to make another new character to refresh the list. It still isn’t working.
Character : Zophiel
120 Blood Elf Paladin
Khadgar
Same here. My priest who was a reasonably geared 120, is now in Elwynn forest, not in a guild and rolled back to level 84. Every bit of gear, loot and money she earned since then is gone.
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Is this going to be fixed after maintenance? I don’t appreciate my toons being rolled back so I can’t even really play them the way I want.
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I would appreciate an ETA on our characters being restored. A few hours? A few days? A few weeks?
I allotted a lot time to play the game this week and so far I haven’t been able to for 24 hours now.
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Blizzard rarely gives an ETA. Players tend to forget what the “E” stands for.
6 Likes
A lot of us have alts, including on different servers. While not ideal, as we enjoy playing our mains, this at least allows us to keep playing.
3 Likes
I put a ticket in and a GM told me that the characters didn’t delevel, but that I haven’t accessed those characters since 2014 and I need to pay more attention to what characters I am looking at.
Uh buddy, those characters were working on Legion factors and were sitting in the Vindicaar. Are you kidding me?
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It’s a really new issue and all GMs may not be familiar with it.
If we had an ETA, Volley, we would provide one. At this point we don’t have an estimate on how long it may take to find the issue and develop a resolution. It could be hours, days or weeks. Of course our teams are endeavoring for it to be closer to hours.
As soon as we have any information we’ll be sure to update everyone.
5 Likes
I appreciate and am sure you guys are working hard, but its just a really awful time for something like this to be happening.
We are 300 pulls into M N’Zoth with many sub 10% wipes and with pre-patch right around the corner we likely have 3 raid nights at most and 1 at the least left.
Nothing would be more frustrating than missing out because of something like this
Hopefully this will get resolved with the realm connection and before Sunday…
4 Likes
well, got a reply to my ticket, hopefully will be cleared up sooner than later, more than likely each toon affected will have to be manually restored. good luck to the others that are experiencing these issues.
Huh…I can’t seem to get a ticket registered…hummm
Besides random toons de-leveled, (120 -> 3; 90 and 85) my gear is gone de-leveled too… Even my hearthstones no longer function properly. My 120 hunter is stuck in Pandaria and has apparently learned nothing beyond. I submitted ticket through the link here. no confirmation if it went through or to which toon submitted it
3 Likes
This is a very concerning time for a problem like this to surface. There are three major events occurring shortly that would exacerbate a database problem like this, all coming in quick succession: the Khadgar merge (which was scheduled for tomorrow), the prepatch (which will change character and item levels across the board), and the release of the expansion. How these changes will interact with the current state of our characters is an unknown, but I feel it can’t go anywhere good.
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To be fair, Arysa, they did not say “pay more attention to what characters you are looking at”. They said “Please make sure you are checking the right ones”.
That said, they were simply not aware of the issue yet, which they stated in their follow up response.
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The symptom that concerns me most is that a character I did a name/appearance change for is now in my character list pre and post change. So basically I show the same character twice. Assuming player characters have unique identifiers, the only two reasons I can see for this are:
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An old copy of the database was spun up and the character select screen is randomly pointing to either the current database or the old one for each character slot.
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The appearance change service doesn’t actually change your character, but clones it to a new one and disables the original.
Either way, I’m stunned that the character states are saved this far back. It’s like a perfect snapshot of a point in time over half a decade ago.
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Weeks??? That is just not acceptable. The game is bleeding life as it is. Is this what Blizzard really wants right before an expansion launch??
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Yea, I paraphrased; those sound like the exact same phrase to me. I have a lot of 120s - acting like I just accidentally made a mistake by looking at some of the only non 120s on my account is some quality GMing.
I get this is a sensitive and complicated issue, but with just those parameters, a simple investigation would have yielded, at least, someone familiar with this post, as my ticket didn’t go in until hours after this was posted. (And his follow up response came literally 36 minutes ago.)
Regardless, blaming the player for this before investigation is not what I would expect.
12 Likes
Stop using this excuse. It’s lame. It’s wrong. You have no proof to back this up.
You say this like the issue was planned.
5 Likes