By stipulating a returning player, you imply that you should get different treatment than say, new players, or continuously subscribed players.
And yes, Customer service is slow right now. Lots of people returning, prepatch, and pandemic.
And no, this is specifically NOT a place to get around tickets or other wait areas.
As a reminder, the Customer Support forum is not an alternative contact point for In-Game, Technical or Account Support. To request assistance, please contact our customer support staff directly through our Support Site .
Additionally: While our Support Forum Agents try to reply to threads as they are able to, a response is not guaranteed.
https://us.forums.blizzard.com/en/wow/t/welcome-to-the-customer-support-forum/218?u=zungar-silver-hand
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