Bought a six character bundle to move six characters from my secondary account to my primary account. Three went through instantly, worked fine. Three more, including this character, did not. All three say “processing please wait a few minutes” and I can’t log into them. They don’t show up on my destination account. I submitted a ticket and the GM said all characters have transferred. They clearly have not, since I can see them on my secondary account and they are not on my primary account. Is there any way to resolve this?
I should add this was yesterday, and my secondary account subscription expires at midnight, so I wanted to get this resolved.
This is from your WoW#1 license to your named one, Lushi?
It looks like the last three received an error but I’m not seeing what may have caused it. It usually happens when you receive mail after you have initiated the transfer but before it locks and completes, but I don’t see any mail.
I’ve recommend opening a Purchase Failure ticket and let them know that the transfers for those three characters appear to have errored out. They may need to cancel and allow you to redo them.
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From Wow#1 to main account, yes. I did attempt the transfer twice, the first time it said I had heirlooms, so I logged in, deleted the heirlooms that were in my bank, and then the transfer initiated, so I think it may have been that. I’ll try a purchase failure ticket. Thank you!
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Is it possible to just reset those three characters on your end, the only three on my wow1 Proudmoore account and try to transfer them again? The GM I spoke to for Purchase Failure says the characters all transferred, but they didn’t. They are all still on my Wow#1 account. I am just worried that since my Wow#1 account expires soon, this won’t get resolved and I’ll have to pay for another month when the error seems to be on your end. Thanks.
Yes, it’s possible, it’s rather likely as canceling the transfer so it can be done again is often the course of action taken to fix this kind of error.
You’ll need to wait for your ticket to be handled though.
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Resolved in game, took a few days but good to go. Thanks!
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Great to hear, Lushi! Thanks for the update.
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