Could we please change the Character Stuck self-service page to inform users it will teleport characters to the nearest instance portal or graveyard? Currently, it says “nearest graveyard” which is not accurate, as oftentimes, instance portals will be closer and chosen over a graveyard.
This is relevant for users as instance portals are more often inappropriate for character level or faction, with the service also including PvP instance portals and mini-instance portals in its list of potential candidates which may result in the character still being stuck.
Alternatively, the service could be updated to chose exclusively graveyards as potential unstuck points which would likely reduce the amount of unstuck requests needed.