Character Services

I can’t purchase a race change. If I do it on the account page it directs to me the shop on the character selection screen, when I try that it directs me to the in game shop. When I log in and try to use the in game shop it is grayed out and directs me back to the character screen. Help!

Try using the shop at the character select screen. It should be in the bottom left of the screen.

Edit. Just saw that you tried that already too. Hmm…

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That is the way it should work, character selection screen, shop - subcategories.

I suppose something could be up with the UI, might be worth a shot.

If that doesn’t help, you could try deleting your Billing Profile and reentering it. At first I thought perhaps nothing was setup, but I see you do have entries. If those are very old entries, they may need to be redone.

I fixed the website problem but now it says I can’t use a credit card (don’t want to use paypal) and to go back to the online account services… which directs me back to where I started. I give up, I will keep my money I guess, this is too complicated.

Did you reenter your Billing Profile info fresh?