Hey guys. It’s approaching 4 weeks now with no reply from the GMs. Issue still happening.
Clearly getting put in the mentioned “Holding Queue”. I’ve been pretty patient I think. I need to know the following. To this date, across 4 tickets the GMs still have not told me ‘how’ this happened, ‘why’ it happened, and ‘when’ I can reasonably expect a fix.
Last GM that offered a reply (3 1/2 Weeks ago) would not go into details on what is happening on their end. I would of thought they would at least disclose some basic facts and details to me, the account holder; but to date they have not. All they say is that an issue occurred, I’m not the only one it affected, it’s not my fault, and that they expect a fix soon as it’s a ‘high priority’.
Well… after a couple of weeks it sure doesn’t feel like one.
And bear in mind all of this happened only because I tried to buy a name change for my Shaman and it failed. Would it really be too much to ask the GMs to stop work on the fix that likely is ‘not’ coming, and perma-delete the character?
Extreme, yeah. But clearly the only real solution. I know this, because this is exactly how my Shaman lost specific items last time in MoP. So I seriously doubt a solution is coming at this point, and having no answer time available is getting very onerous. May as well just give up or something if I’m going to be tossed on ‘hold’ every time I ask for an update or some news on if I can play my Shaman yet.
I mean it would be nice if Blizz replaced my Shaman so I could get into the raiding and the 20th Anniv…
11-9-24:
Sorry to bother Customer Service, but has there been any updates on this issue? Really would like to play my Shaman and the ticket wait time is still unavailable. Issue’s been happening for a full month as of 11-12-24. I’d really appreciate ‘some’ news, or just a general idea of things.