My Character Ryùk-Proudmoore fell through the terrain in Silithus and disconnected. When I try to log in I instantly DC and I cant access that character. I tried all the self help steps (waiting 15 minutes, resetting interface, scan at repair, etc). When I try to submit a ticket I get redirected to an “Unable to Move” self help tool but it was processing for almost an hour. I closed it and reopened but its still processing and its been about 45 minutes. Is it supposed to take this long? Thank you for reading
Yeah it takes a while (especially if you have a lot of characters), when you close it and reopen, it has to start over again.
It was noticed last night in another post, someone found a work around that might help you in this situation.
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I’m trying this now, so far it’s been about 5 minutes 
edit:
It still says processing, but while that was going I got a ticket response saying
"Greetings,
There was an error while processing your request. Please submit a ticket to get help from one of our Game Masters.
Regards,
Customer Support"
but I cant submit a ticket because when I use language like “character stuck” it doesn’t give me the option to submit one 
Try “Unable to move”
https://us.battle.net/support/en/help/product/wow/197/834/solution
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I’m doing that now, that’s whats processing.
edit:
okay after about 20 minutes it finally loaded my characters, i selected my druid and now its loading again
edit 2: I was finally able to get my character moved, the “unable to move” option just takes a REALLY long time to load.
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