This character used a boost too recently.
Would have been nice to be warned off this before boosting. Could have just as easily transferred then boosted.
Any way to get around this? Any help would be appreciated. Feels bad to have this restriction without being warned.
Was there a warning I missed?
Was updated two months ago
Right but Iâm curious if it actually warn you when boosting?
Yeah, the Support Article about the boost says the following:
You cannot purchase a Character Transfer for a character that has been boosted in the past 72 hours.
Sorry if you missed it, Ploink. They try to provide what warnings they can but a lot of the specifics are reserved for the Support Articles/FAQs on it.
Thatâs a support article - Not the user flow for boosting. Users donât go and search a database of FAQâs before boosting.
Iâm a user interface designer - Canât imagine not putting such a punishing restriction front and center when offering a boost that a massive section of my username is going to use. Especially after said service was inactive for an extended period of time.
Thatâs their own fault. If you are gonna purchase something, especially something online, itâs quite prudent to look into it to before clicking the buy button.
Beg to differ - Iâve been designing consumer user experiences for quite some time. Not warning the user of such a punishing outcome when offering a service to a massive section of your user base is quite poor.
Additionally âtoo recentlyâ is extremely vague. Giving users a solid expectation of how they remedy the situation would be the superior route here.
Character boost used recently - 72 hours remaining on restriction
I agree. Thatâs a significant limitation that should be disclosed before the sale.
Nothing can be done about the lockout here as the support articles says. You can post on the Classics forums or General Discussion if you wish to be heard.
There are links to all of this information available for anyone to look. Even if there was a big splash announcement, people would still X it out and plow on through because reading the fine print is an inconvenience to most. And even then, weâd still have people coming here raging about not seeing a particular warning. Thereâs really no right or wrong way to go about it, itâs just on us as players to know the ins and outs of everything.
I normally look at things from a business and technical view and usually find myself agreeing with Blizz on most issues. But this seem like a very poor implementation of product/service sales. Iâm not affected by it, but it does seem very strange.
Most states have laws requiring restrictions be posted at readily viewable opportunities before or during a sale. And Blizz does that with the TBC boost listing the legally sensitive restrictions like one per account, not on BE & Draenei, and only on TBC. But most people expect to find all restrictions at that point or a link to other restrictions.
In fact, at the bottom of the product bullet points on the âWorld of WarcraftÂŽ Classic: Game Upgradesâ page there is a link to âProduct Detailsâ which then lists the same info in the bullet points and could lead people to think they had just been provided the full list of restrictions. Iâve looked the page over and donât see anything indicating there would be other restrictions.
Again, there is nothing illegal here because this restriction doesnât substantially restrict the usability of the product. But it does seem like bad planning/customer service and I canât think of any advantage to Blizz from not including âBoosted characters are not eligible for Character Transfer for 72 hoursâ in the Product Details section.
Iâve been designing user interfaces and user experiences for publicly traded companies for 10 years.
Youâre wrong.
And if you designed this experience then defended it like you just did youâd be fired.
This is product design negligence 101.
Bingo. Well said. Iâm in business as well and I fully understand why blizzard makes a lot of the decisions they do. They are a company that exists to make money. But this is just negligent user experience design.
Donât particularly care, it has no bearing here.
If youâd like to see something changed, youâre shouting in the wind with this thread. This forum is one for players to assist other players. There are no GMs or Devs here. While our SFA Blues are pretty rad, they donât have any bearing on your issue, save for providing advice and insight, and moderating the lot of us. Youâll need to post in the Classic GD or by using the in-game suggestion interface to make your ideas available to those who can make note and possibly do something with them.
This also isnât a place for debate of policies or issues. Problems are presented, we do our best to solve said issues. Debate and discussion belong over in the Classic General Discussion forum.
Iâm not sure what this means or exactly to what it is referring. The Customer Support Forum isnât the place to discuss Customer Service and Customer Support?
I would agree that a discussion here shouldnât be turned into a debate. But Iâm confused about âDebate and discussionâŚâ belonging on the CGD forum.
The âWelcome to the Customer Support Forum!â introductory thread says "Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Customer Support forum. And says âThese are discussion forums and, as such, we ask that you hold discussions.â
I donât spend much time on the Customer Support forums, so what am I missing?
What you are talking about is a developer decision, Blackheart - not a CS one.
No one from development is going to look here. General is also for discussion - and the folks that need to see such things DO look at those.
Blue posters donât pass on any info, nor the devs come here for feedback. Akin to yelling at the person taking your order at McDs about how the folks at HQ should change the pricing of the items.
Customer Support and Customer Service are two very different things here. Customer Support is for us as players to assist other players to solve their issues. Often times it gets misconstrued as Customer Service, where a lot of people seem to think the customer is always right and they should get what they want when they want it and be damned to the rules and guidelines that should of course be bent for them regardless of reason.
An example of what discussion is acceptable here is like we had seen in some threads cropping up with the new changes to what is and isnât allowed for multi-boxing in order to crackdown on botters. With people asking what is or isnât allowed, it did allow for some constructive back and forth about how different things worked, which was rather enlightening and educational in how some things worked that I personally never looked too in depth with.
Itâs a fine line though, as policies - are not up for debate. One of the big ones people tend to trip over is thinking they can come here to debate and argue over a sanction on their account. While there is some leeway to hopefully educate someone who really didnât understand what they did wrong, most of the time it turns into them wanting to try and wriggle out of it in any way they can and argue over every blessed thing until the thread gets locked down.
Often times, a discussion turns into a debate. Like how OP wants to debate and argue about who or what is or isnât wrong. They Know Things and they believe their years of whatever experience they do or donât have makes them an expert on matters, despite the very experienced and talented staff that Blizzard employs. Does this mean that they are infallible? Nope. Does that mean that there is room for improvement? There always is.
But this isnât the place for that to happen. They asked a question, they received their answer. It wasnât one they necessarily liked, but policy is policy and theyâll have to wait the three day cool down to make their transfer.
Everything else? Just needs to continue in the proper place and in a respectful manner to both staff and fellow players. Otherwise, weâre just talking to hear ourselves talk and nothing will come of it because the staff that needs to see the conversation will not see it here.
But you DID care enough to tell me I was wrong.
If your new point that you want to stick to is hey man wrong forum. Thatâs fine. But you DID make the point and my response is most certainly applicable.
I am having a slightly similar issue, I just purchased wow along with the char boost and sub to hope back in after a long break, i made my char and used boost but now I cannot play the char I boosted⌠Game will allow me to play other chars on the same realm but not the boosted one I get kicked with wow error code WOW51900319⌠Can someone help here Iâve submitted tickets and nothing so far still cant login its been almost 72hours. if I cannot play on the char I would just like refund for the boost so I can use else where? I was an original player in 05/06 and the decline in CS is pretty Disappointing ngl.