I have been trying to get ahold of customer service for over 24 hours now, and have yet to receive anything but an automated response to my ticket.
I purchased the War Within, with the intention of playing through the Dragonflight campaign. I was playing Monday night and was having connection based issues, along with some weird graphic issues that caused my display to go blank randomly.
Anyways I quested through most of the first zone and logged off for the night. When I returned the next day I find my character was boosted to level 70 without my knowledge and the entire campaign completed, I have no way to go back to play through the content I wanted to play through. Sure I can start again on another character but I don’t really have time to play this game as much anymore (and I am sentimental about my main character) . I only planned on playing a little bit this week as I had time off for the holiday with nothing else going on.
I am extremely disappointed about the lack of customer service available to this game and community. Back in my day most tickets where responded to within 24 hours, and you could even call the 1800 number for support. I used to play this game religiously to the point where I didn’t touch grass ever lol (80 hours a week+).
I would like my character at least reverted back to the previous state it was in. Hell you can keep the boost, I don’t even care about that being refunded.
I have tried reaching out on social media too, but nobody seems interested in helping me with this issue
Sounds like you didn’t secure your computer and someone else in your household used the boost. You can still do the campaign though even at 70 having been boosted. Also, only a ticket would help in your situation, but, if my assumption is correct, you are still responsible for everything done on your account by anyone else in your household or that you share the account with.
Account has been secured with authenticator, and I live alone currently PC was powered off and protected with a password to login to (I work in cybersecurity so I am paranoid about keeping my stuff secure). Is it possible to restart the campaign? I honestly don’t know what quest I left off on, I think I just returned the black dragon eggs to the pools. Don’t remember what the quest name was. I mean I am ok with the boost and playing through the content as is, but I honestly don’t know where to go to pickup where I left off.
Character Boosts are permanent and will not be reverted once used on your character of choice.
Sorry that you’re unable to revert it back, also the poster said above you’re responsible for all actions that happen on your account. Do you have any kids or anybody else that plays on your computer and or account? I’m not sure how it works with expansion boosts but I’m sure it’d be done the same way due to the fact you’re responsible for everything making a ticket could possibly help.
I believe to boost a toon you have to go though several steps to make sure it is not done by accident. So do not see how it could happen by a glitch or from your computer crashing.
Sure the gm replies you got are form letter replies and I very much doubt they would be able to revert your toon. Only way that ever happens is if an account gets hacked and even then this is not something they do often.
I would agree if it was done intentionally. But I did not do this, somehow my character got boosted on its own. Maybe something happened when I was experiencing connection issues? I honestly don’t know how it happened…
I have no clue how this happened. I did click on the boost before starting my play through but did not accept it, I just was seeing what it involved. It also didn’t mention anything about automatically completing the campaign from what I remember.
They used to be able to revert characters back. I had my account hacked back in the early days and they were able to roll it back.
Yes, you can do the campaign with a boosted character. I created an all new character to use the boost on and, even though everything was open, the campaign quests were still there. Just go to where they originally are.
I mean if the account cannot be reverted that is fine, but there has to be a way to pickup the quest I left off on right? If someone could help me with that I would appreciate it :).
I just don’t want to start all over again as I don’t have a ton of time to invest in the game. A few hours for me is a rarity for gaming. I know first world problems right lol. The side quests I am prob ok skipping, I just wanted to do the main campaign.
Again I forgot what the quest was called but I do remember returning with Wrathion and the other dragon to bring the black dragon eggs to the pools in the first zone. Anyone know where to pick that quest back up at?
When you were compromised, did they by chance do a character service - like a move? If so, that wouldn’t have been a rollback, it would have just been a restoration.
Very different mechanism at work.
Be sure to set show low level quests, that way even though you’ve outleveled the quest indicators, they should show.
