There is a post in the Tech Support forum from a Support Forum Agent. The tech folks have been looking into this and are asking for more information. It looks like they are trying to see what might be in common between people having the issue. Such as issues along the internet backbone that might be in common for example. One of the things they would like are WinMTR runs. That looks at your data traffic through every hop from your PC to their servers, including packet loss. Run it for 10 mins or so then post it if you wish to contribute. Here is the Blue post and Tech Support thread.
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