Good evening,
Ticket number: * US102347460
Today at around 5 pm EST my WoW account got permanently closed due to “Hacks/Cheats/Exploits”.
Just to be clear, I’ve never used any and don’t intend to do anytime in the future, so I request you please review this case.
This permanent ban occurred mid pull in game, killing my mage: Chadton (currently highest level in Doomhowl alliance) and ending any chance for me of going for world first HC for the anniversary servers.
You cannot even begin to imagine how frustrated I am because of this, a total of 50 hours completely thrown down the toilet with only a few hours of sleep in what I consider one of the most enjoyable competitions to have in any online game, and there’s nothing I could have done to prevent it.
You can look at my character on this ladder: race.aotc.gg and see he’s currently dead (thanks to the mid pull ban caused by your system, yes, your system just killed the highest level Alliance on Doomhowl US server that was racing along many others for first 60).
I’d expect a reply from you on this matter. Honestly I’m not feeling well and to be honest am really depressed.
Regards, Luis
1 Like
Apeals are averaging days you will have to wait on it posting here wont accelerate it.
7 Likes
Also it mayseem like a bot or ai responding its a template response all apeals are handled 100% by real people.
6 Likes
Thanks for the quick post Darth.
Hopefully I’ll get a response soon, I tried to appeal and only received an automated response regarding the code of conduct with no actual information or human interaction.
1 Like
Not automated never is and they will never tell u do u use vpn by any chance or anything that mite be considered automatio.
4 Likes
Your appeal is to have another pair of eyes look at the account action. They either uphold the action or over turn it. You can keep doing appeals until they say no more. That’s the only option here.
Good luck.
9 Likes
Thanks for the information Lorethon, I will keep appealing then as long as it’s possible to do so.
1 Like
I just want to add on to this, just because you don’t use any cheats or hacks, or haven’t exploited, doesn’t mean exactly that. Blizzard uses an Anti-Cheat called the Warden, and there could be a number of things that it could’ve picked up that could’ve triggered for investigation and action. Blizzard won’t go into details about what, because if there is one thing, people who do cheat or hack, would love to find a way around it without being caught.
Now, it could be anything that could’ve triggered:
- Work Software: Some people who use there computers for WoW and Work have been caught up as the software used for there work could trigger for the Warden to send flags to Blizzard.
- Mouse/Keyboard Macro’s: Having a macro set up on your mouse or keyboard that is set outside of the game can also trigger for this.
- Programs/Softwares for other games: Yes, the Warden would pick somethings up if using for another game and not for World of Warcraft.
These are just some things out of a whole list of stuff. Another thing also, you could’ve been caught in a ban wave and Blizzard made an error. Yes, sometimes, innocent players do get caught in these. But there is no way of telling for any of us here on the forums if that is the case. As Lorethon said, only appealing will decide.
6 Likes
I think this kind of reply is one of the more helpful types I see here from time to time.
It doesn’t help people who are already cheating because this has been posted often enough but it does give the innocent or unknowning players something to do and investigate while awaiting a response. And it’s certainly more productive than going down the Reddit rabbit hole.
When people are mad or upset and have to wait on something they have no control over, I think it helps to give them something to focus on.
Same thing happened to me , i was banned on my EU account around the same time you were banned aswell , mine was issued exactly 12 hours ago. i woke up today with my account being closed and i thought i was dreaming or something lol. Over reddit people already accused me of lying and that blizzard doesnt ban people without a solid reason
Before you hijack someone elses thread, I’ve made a reply to yours, telling you that nothing can be done on the forums.
With in relation to the quoted part of your post, people only reddit are correct. Blizzard doesn’t just take action, not unless there is something that violated any of the policies in regards to said action. Yes, sometimes, innocent players can get caught up as well, but those aren’t really as common just to add onto that, I should’ve added that earlier too.
2 Likes
Thanks for posting Ayu
Honestly neither of those points would be an issue here. I don’t use macros for mouse/keyboard and I have a laptop to work with, this is just my desktop.
As for programs, I guess I leave Riot Vanguard’s opened mostly because I play league of legends from time to time, but then again I don’t cheat in neither game so no idea why that would have an impact in my WoW account.
One thing I just remembered is the fact I didn’t update my addons. I use Speedy Autoloot addon for quick looting since I do aoe grinding and looting without it is a pain. I wonder if this could have triggered something on their system?
I’m even thinking perhaps since I was ahead in the race on the server, maybe I just got mass reported or something and this triggered an automatic ban?
Honestly it’s all so frustrating, being locked from my account and to top it off dying that way after so much time invested on the new HC realm, it just leaves such a bad taste I can’t even describe how I feel properly.
1 Like
so you are the one i heard about dying at like 54 to a “dc” hahahahaha
GO AGAAAAAAAAAAAINNNNNNNNN
(in the very rare chance you did just get mass reported for being ahead and didn’t cheat at all, feel for you, but that’s streaming for you be happy they didn’t swat you instead!)
you can level my mage on the pve non hardcore classic i been burning through levels i’m at 17 already! and died like 12 times already (screw murlocs) no cheating this time tho,
I don’t use a VPN or anything that might be considered automation. Not in game or third party programs. The only program that’s open besides Bnet on my pc right now is Riot Vanguard and pretty sure that was the only one open for the entire week or at least since new HC servers went online. I was so focused on the race I did nothing else.
Honestly, your only course of action is to appeal, and keep appealing. If it is determined to be a false flag, then they will overturn it, but you have to be patient about it. I know it can be frustrating, as I had the same thing happen to me during the big ban wave they did back in BFA. It got overturned overnight, but it was incredibly stressful at the time. Patience is the best thing to have at this moment.
2 Likes
You’re confusing me with Ahmpy. He died to a game crash mid pull at 54, just 5 minutes after I got banned mid pull (and died) at 46.
3 Likes
Dang that sucks, that’s such a bad way to go. Hopefully it gets sorted out soon.
The hacks teams go by there logs based on what the Warden has detected or what you have done in-game that could be an exploit. And sometimes, it is not always stuff in relation to World of Warcraft either. Some people use the same computer for work related stuff too, and some software people use for work does trigger for the Warden to send logs via the hacks teams. Some people also have been caught using auto-clickers for another game, and the Warden has also picked that up.
I can’t reveal what the logs are, even if I did have access to them, and Blizzard won’t reveal what the logs say.
Sometimes, Blizzard does make errors. Only way to confirm that, is by submitting an appeal. And the decision will to be either revert or upheld.
And I’m not going to bother with the rest, because you’re now outright trolling.
3 Likes