In Cataclysm Classic, while using the optionally installed HD graphics enabled through the menu setting, female Goblins and Trolls are having texture issues on their heads. Female goblins have no textures on their heads regardless of hair, face, or ears selected - sometimes upon loading in, you can see their foreheads, but that is all. Female trolls have one specific face that causes issues with their hair and forehead textures. This does not appear on any other races that I saw, male or female, though it might appear with certain combinations since the Troll one is specific to one face part.
Disabling the HD textures resolves the issue, but that is obviously not ideal. Searching online prior to this, most posts indicate that it is an issue with DirectX 12 and that I should try DX11. This did not solve the issue. Even older posts indicate that this was a big issue back when Mists of Pandaria first added DX11 support, and that switching back to DX9 fixed it, but that is not an option. I have also tried repairing game files twice, which did not fix it either. I can provide images via imgur, but I’m not allowed to include a link to it in my post.
Any ideas what might be causing this? Just a driver issue on my end, a quirk with some specific graphics setting, or is this a known issue?
Thank you! 
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The goblins at least are a known issue. I haven’t heard of the trolls before, but I’ll check into it. What makes this tricky, though, is that some of these issues (like goblin females) don’t show up internally. 
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I have a male troll whose legs are all black, and a goblin female whose face is all black.
I’m glad it’s a known issue at least! Is it something to do with certain players specs then?
Hi. I am also having this issue and posted a different thread about it before coming across this one. Also goblin female. Missing face texture entirely (blacked out).
When you swap the character to male at the barbershop, the goblin male face texture loads without a problem. New goblin females at character creation also have this issue.
Uninstalling HD textures or disabling them in-game is the only way I’ve found to get rid of this annoying bug.
Is a fix being worked on for this? I main a gobby in cata and this stinks.
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Same issue with the female goblins. HD Textures enabled only. My characters and other players characters only, npcs seem fine. Did the repair, equipment testing, etc etc.
I should have mentioned that it only appears to be missing the skin on the mesh. Jewelry/earrings etc still show up. My goblin mage’s face did show up once on logging in but it went to black a split second later. I am running a nvdia 1070
Tried downloading HD textures on a different machine with different hardware and the same problem cropped up.
Faceless female goblins of the world unite
Any updates on this yet? My goblins are scaring me.
Same issue with my male worgen. His entire chest, arms and legs are blacked ouit. Only thing showing are feet and helm.
everything is working now for me! TY!
Did anyone find a fix for the missing facial graphics on female goblins? I was hoping Blizzard would fix it today during the server reset, but I am still experiencing the issue. I did try the suggested steps to reset the user settings, like removing the addon client and renaming the folders, but nothing seems to work.
I also noticed that some colors are a lot brighter than they used to be for ground texture. If i fly over Orgrimmar the ground is just orange and yellow. You no longer see any soil texture just plain old yellow and orange. Same thing outside ThunderBluff or inside Arathi Basin, the ground is so bright that we can’t even see the textures. The old ground looks more HD.
I’ve had to xmog all my goblin female toons to wearing hoods and masks. it’s not a solve, since it messes up all of my preferred outfits for them, but at least they aren’t creeping me out as much every time i look at them.
i’m finding it really frustrating and disturbing that bliz still hasn’t fixed this bug. Particularly since it was around in OG cata, and they knew it was a possibility they should have looked at before release.
How long until this is fixed? It’s been what 2 weeks since HD textures were released? This was also an issue on the PTR when HD textures were available. I could understand if some grass or building texture was messed up, but player characters missing textures is wild. 2 weeks and still hasn’t been fixed?
devs are really showcasing their incompetency with cataclysm. They simply don’t care. No wonder classic is bleeding players. Lock in Aggrend, your game sucks rn.
Devs back from fall break yet?
Yep on the female goblin with the head, and i have a female troll her legs are black
Not sure if this is related but I noticed that if your character is wearing or has transmogged to the Cata lower level green-quality leather boots (Darkbrand boots, Gulper Eel Sandals, etc.), most of the legs will be black.