Video of mastery not working I purchased a character boost on tuesday on cata classic. My character is hard bugged and mastery and armor specialization are not working, core components of blood dk tanking. Both are trained from the boost, both are grey at the trainer (already learned). I have opened tickets asking for refunds or a fix, neither of which have been given. I would like either a refund or an acknowledgement that someone knows this bug exists. There is not a single other person posting about this online. Currently out 40 dollars for a character that doesn’t work. If you need to completely delete the character to refund it, so be it. I’ve tried the folowing to fix it: Dying, Respeccing, Clearing Cache, No addons, Battlegrounds, along with copying the character to the beta realm which I have access to. None of these fix it. If I make a new dk on the beta realm, mastery just works. But my copied character doesn’t.
Hello, in the initial post I stated he put in tickets, “I have opened tickets asking for refunds or a fix, neither of which have been given. I would like either a refund or an acknowledgement that someone knows this bug exists.” All five (5) tickets he submitted were denied so I am posting on the forums to highlight the issue.
Edit: Additionally, if he does submit a new ticket and its denied again, what is he supposed to do? Six (6) denied tickets with automatic responses that do not address the core issue is very frustrating.
Edit2: Hello, per your instructions, he submitted the sixth ticket about this issue. It has been denied again. He provides video evidence of the character’s mastery and armor spec still not working yet nothing can be done still.
Bumping this thread for said friend, he has been denied a refund again, he doesn’t necesarily even want the refund, he just wants mastery to work on his boosted character can we please resolve this? It is extremely disheartening for all of us as friends trying to get back into the game seeing the customer support flat out refuse to help our friend, please help resolve this.
Apologies, Eroge, I may have misunderstood the situation. I thought this was similar to a brief issue with boosts for Death Knights where they did not receive Runeforging. That was quickly hotfixed, but some of the Death Knights who boosted needed a bit of help to gain the ability.
This seems that the character has the abilities but believe they are not working?
In that case, that’s a Bug Report in the Bug Report forum or through the in-game interface option.
Perhaps I’m not understanding the issue though. Maybe some more details on what they believe is bugged would help. Like Master is bugged? The mastery gives them an absorption shield for 50% of what they healed themselves with when using Death Strike. However, Death Strike only heals 20% of the damage they took in the last 5 seconds. They wouldn’t really be able to test that with a training dummy.
I’m not sure what the Armor Specialization not working means in this case, other than they don’t seem to be wearing any.
There is a 7% hp min heal on death strike. This should be testable on a dummy. It sounds like he is not getting any shields per DS cast despite having trained mastery. I am not sure what more context he would need to provide.
Videos on streamable: 907db3 , me doing the same thing on a beta character correctly getting blood shield. vojfdb , video of me healing on live, not getting blood shield.
Image on imgur: VKC8LDr.png , showing both are trained and greyed out at the trainer. This character is unusable as it stands, and I do not wish to wait a week for you to MAYBE fix this while holding my money for a broken product.
Edit: 1. As you can see, I am infact healing. Death strike always heals as blood. I am supposed to be getting at the very least 50% of this healing as an absorb. I am not. Even overheals with no damage taken give a shield, as tested on beta realm and as it has been since cata retail to current blood dk. The armor specialization is the 5% primary stat buff passive I should be getting from wearing all plate. Wearing full plate, it’s not working. Tested by changing to cloth gloves.
Then I’m afraid it does sound like a bug. We generally do not provide refunds for potential bugs, but I’ll check to see if this is on anyone’s radar.
Again, he really doesn’t want a refund just wants it to be acknowledged someone knows and is working on it because nobody has posted this anywhere. He’d have to resub on tuesday to even test this because his subscription is running out. Also, this isn’t just a “bug” this is game breaking for this class, it is a huge part of it’s mitigation, I would argue that the service you promised would be rendered was not provided.
That isn’t generally how that process works, I’m sorry. Customer Support cannot generally check with QA and the Dev teams if a particular issue is or is not known and being worked on. Outside of what is already public.
That isn’t my call. and our staff cannot change the policies that they follow.
As I mentioned though, I am checking to make sure it is on someone’s radar. I haven’t played my Death Knight in a while and I haven’t been Blood since I think Cataclysm came out the first time.
he paid 40 dollars for this to be boosted lol, imagine you went to a restaurant, saw the menu for an item costing 40 dollars and it comes out and is not at all what you ordered and in fact has glaring issues with it, imagine if the server came back and was like well we dont really give refunds for glaring issues with food, but at least you can order something else and have the bread on the table. What kind of logic is that?
My friend says thank you, he is glad that the bug is addressed and hope it can be remediated. How long should he wait to make another thread if the bug is still not fixed?
Best advice give it some time pay atention to the hotfixes vrak cant give eta because we tend to forget the estimation part nor would he have any forknowledge of when a fix is coming.
My boosted DK is also having this issue, only seen a couple of other people mention it in discord and the response to my ticket didn’t address the problem at all.
Did that too of course. Its just very frustrating to have such a build breaking bug and the response from support shows they didn’t even read the question.
Thanks, Lynvincible. Having more examples posted in the Bug Report forums helps QA to get an idea of the impact as well as use the data to potentially figure out what is causing it to happen.
I’m experiencing the same issue. The Blood Shield mastery for my level 80 boosted DK does not work at all. I submitted a bug report in game, but also wanted to add to this thread.
