Can't use gold on my server to pay for wow token with gold to resub

[Ayukama-frostmourne]

Have they purchased actual gametime or a subscription since 2017 using real money?

@Kaivax

Players will no longer be allowed to purchase a WoW Token from the Auction House or the in-game Shop for gold if they have not spent real money to purchase and consume at least 30 days of game time (a “Time Limited License”) since 2017.

Also, the gold will need to be on the character, and not in the Warbank.