Can't start a ticket anymore?

Of course Eternosus, I am. Or I wouldn’t have been able to tame her. Or even see Gara.

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It’s almost impossible to report someone talking about suicide or self harm now, which is shameful.

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Just had to ask because that was one of several head-cramps back in the day. (I haven’t done it since void elves were added so my memory is getting fuzzy)

OK im out, this post is getting weird. Totally off subject.

Welcome to the General Discussion.

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As is mentioned on a number of posts regarding this quest, it is bugged. Apparently its hit and miss; sometimes it works and other times not. You may be able to convince some kind GM to reset it for you but otherwise it appears that it bugs out on you and isn’t able to be repeated.

It’s unfortunate but there are any number of times we see bugs in the game that last for years. Apparently there is a pet with the same skin, as per a comment on the wowhead page for Gara which says:

Lost Netherwolf.
It’s in the Void Realm - which is accessible by clicking the sword in the dead tree at THIS location: 60.2, 38.5 It’s a giant, dead tree that looks totally out of place for everything else. Inside there are several hollows and in one of them there is a clicky. Turn on your “Beast Tracking” but it will be near the walls at THIS location: 65.1, 36.7. (I believe there is only one of them?)

Good luck!

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Please be sure to use the “real life threat” option for that. It is a priority issue.

If it can’t be repeated when it bugs then that IS something Blizzard GMs should be able to help with, assuming Devs let them. That “not able to repeat” thing is one where they can get permission to help. Just be sure to tell them that the quest bugged and is NOT repeatable. You need it reset.

last time i tried to submit a ticket i fell into an eternally spinning revolving door, once i ran out of automated options it placed me back at the start page. In the end i had to just give up. The issue went unresolved.

I’d prefer an honest, polite answer. Just saying something along the lines of “I’m sorry to say but I’m not knowledgeable/don’t have the power to help is this regard. There are 3rd party sites that appear to have resolved your issue like (insert link here). I would recommend seeing what helped them.”

You can still have good customer service while admitting you can’t help.

It’s not there anymore.

I reported two of these last year. One I used the real life threat option and it was dealt with immediately. The other I had no such option, and after a couple days cancelled my unanswered ticket rather disgusted.

I would contact the police and then maybe they would get to skip the line with Blizzard.

It is in two places. First is on forum posts.

The second is using the Website ticket interface to report a person in WoW. It is not exactly obvious to get to. There is a doxing option too.

https://us.battle.net/support/en/help/product/wow/197/201

https://us.battle.net/support/en/help/contact/478/ticket

I went to the main topic with that as an option so that Red can see the doxing option too. Just in case folks were not aware.

Heh

Go go posting at the same time!

If it’s like this we need to ask why the most serious issue someone can report isn’t front and centre where it can’t be missed. This is just borderline negligent.

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I pointed someone to the “Still need help? Contact Us” thing at the bottom of the support page once you go through the automated options, since they needed to unstuck their character but the service wasn’t working, but for them, the option wasn’t there.

Not sure how you’d know to submit a ticket, then. Thankfully I found a direct link for them to make a ticket here in the forums.

Op what is your problem? We may be able to help.

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My advice is go straight to the customer service section of the forums and post your issue.

Usually get a response very quickly.

I would absolutely love to see any other industry in this country to be able to blow off product support like gaming companies have the ability to do…