They would not put it that way. They would politely refer you to outside references.
The best place to figure out if they can or can’t help is the Customer Support Forum. It has no GMs, but serves as an Information Desk. It can save a ton of time by helping folks know if the issue is something a GM can help with, and if so how to best put in a ticket.
They also have a helpful article on what GMs can and can’t do.