Can't purchase name change

Why can I not purchase a name change? The shop has it greyed out?

Are u doing it ingame.

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Are you in game or on the Character Screen? That purchase needs to be done via the Character Screen’s Shop button.

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Thanks that was the issue, next question, I’m trying to get a name that someone has but hasn’t played that character for years, how do I get it freed up?

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All the character names in a Battle.net account automatically become available after the Battle.net account remained inactive for two expansions. Blizzard Customer Support will not help with releasing the name of a character for you, even if the player who has the name has stopped playing.

The exception is for WoW Classic & Wrath, those will never be released as of now.

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“That’s the neat part, you don’t.”

Names are freed automatically by the system when the entire account has been inactive for a very long period. If the name’s not free now, there’s nothing anyone can do to make it available. Only waiting for that inactivity timeout.

And note: it’s the entire account, not just that character or WoW license. If the player is playing at all, perhaps on another license, they keep their dibs on the name.

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The system for freeing up names is automated now. If the name qualifies to be released, it will be available simply by attempting to create a character with that name.

Note: I don’t believe that applies to the name change service, so if you are interested in a name and not sure if it is available create a character and try to use the name. If available, you’ll be able to. If the account does not qualify to have the name released, you will not be able to claim it.

Our Support staff will not be able to circumvent the system in place to free up a name.

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What about servers connected to my server? Like aegwynn is connected to hakkar if the name is taken on hakkar can I get it on aegwynn

The name I want is not taken on aegwynn but it says its not available. The name is taken on hakkar tho, but they are different servers just connected.

Yes, that is very much the point of a connected realm. They each have their own identity.

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Then what did yall do when you connected the realms? Just roll dice and force players with the same names to change them?

How are you determining that? If you are using the Armory, it doesn’t list characters that haven’t been logged in for awhile nor will it list characters under level 10.

What’s the name?

You misunderstand, Irhcsas. A connected realm has its own identity, meaning that while those connected together share the same zones, the characters exist as part of their own realm.

For example, you could have a character named Vrakthris on both Hakkar and Aegwynn.

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I’m trying to get the name Shana and it’s showing on all forms of sites that it exists on hakkar but not aegwyn

As I mentioned, low level characters and those that haven’t been logged in for awhile, won’t show up on the Armory. This character appears to qualify for both.

Someone already has claim to the name on Aegwynn, sorry. An account has to be inactive for about two expansions and I’m afraid this one has activity that is fairly recent.

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I have characters on connected realms with the same exact names so no, they did not do such a thing. Each realm, even though it may be connected to another, is still it’s on realm.

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