Can't log into my character for over 14 hours

A few people are experiencing this bug. You hand in an arena charter and get desync’d. After having to alt+f4 out the game, you are met with the error “A character with that name already exists”

I submitted a ticket and got a response at 5am saying my character appears to be offline and should be able to login.

Tried to login after waking up and still getting the same error. The character appears online and guildless when you /who him.

Estimated ticket wait time is now another 12 hours.

Anyone else having this issue?

Ticket number is US79994651 character Grievous-Whitemane

Things I’ve tried:

Tried using unstock feature, doesn’t work.

Tried changing password to force logout, doesn’t work.

Tried doing item restore to maybe nudge the character offline, doesn’t work.

Tried deleting my character to use the undelete feature, doesn’t even let me delete, gives an error saying char deletion failed.

Well, the GM wasn’t incorrect, it does show the character offline.

I went ahead and had him bumped, see if that helps, let me know if you can get back in now - or not.

2 Likes

Thank you very much for your help, you are the best. It finally works. I am finally free from character screen hell.

3 Likes

Excellent!

I know this is something they are working on, but I can also understand from what the GM saw - this looked like it had resolved itself.

I do apologize for the inconvenience.

2 Likes

Hello I also have had a ticket responded to telling me im not online with no further help and i am in the same situation same server… lilbandito on whitemane i cannot log in for over 14 hours

Thank you Customer Support god for releasing my grandpa from his purgatory

1 Like

Just an additional side-note.

The issue with this happening connected to charters is still being worked on. Do be advised - doing another charter prior to it being fully resolved could result in this lockup - again.

2 Likes

I am having the exact same issue as stated above, and I am also having issues submitting a ticket. Can someone please help me.

Please save me. my character Tyrassa - Faerlina is having the same issue and I cant play.

That looks like your ticket was answered, Lagerthà but until this is resolved, you may run into the same thing if you try to do a charter. Devs are working on that.

2 Likes

Also can’t log in Mightfall - Rattlegore.

You need to file a ticket to get this looked at.

2 Likes

If only submitting tickets worked. Submitted mine hours ago and still can’t log into my character. When will we be out of beta? My whole team is missing arena because I was captain of team.

Do you have a ticket number? If not, then you haven’t put one in. Even if you did, it takes time for the team to get to it.

1 Like

US80014017 - They marked it resolved but it isn’t.

The forums isn’t a bypass to the GMs and the blues here ain’t really here for such. Posting here about it isn’t going to speed up the recovery of it all.

1 Like

Reopen that ticket.

3 Likes

Please fix my character dylangs-arugal. Tickets been open for 26 hours
#80001956

The CS forum isn’t able to do anything as the blues here can’t fix this. The blues here can’t fix anyone toons here.

2 Likes
3 Likes