I am facing issue log in to one of my main accounts. It is very weird that I can log in to battle.net app I used to log but I can’t get into game (disconnect right away). I tried to log in my account in website, but it pops all kinds of errors. It first asks my authenticator and my mobile app got notification, but when I tried to use one-button, it said request error. Then I tried to enter code manually, it gave me “Auth fail”. I tried to reset password and recover account, it either said “Error occurred” or “Email is not linked to any account”.
I am using my other account to post here but I believe the log in service or auth service is down for certain accounts, please look into it.
I also submitted tickets but I didn’t even receive any ticket confirmation email.
Thanks for the reply. Is there anyway I can change the region back to US? I have been playing this account for 6 years in US and never logged in to taiwan region. Any support document can lead to me correct procedure? Appreciate!
No, sorry it’s not possible to change a region that an account is created in. The registered address can be updated, but the “home” region is permanent.
It’s rare for this to impact your ability to play games, but this maintenance is impacting the authentication processes so that’s why you’re experiencing issues today.
I am having the exact same issue. And thanks for letting me know that is due to Asia region maint.
A slightly different question: Is there a way to migrate this (asia) account to a new (us) account through a ticket? I have had this issue twice. It’s kind of annoying.
A battlenet account can have up to 8 WoW licenses on it. You can move a license from one Bnet account to another to get all your licenses under one email. That is what they mean by consolidation. Also keep in mind the achievements, mounts, etc are all bound at the Bnet account level.
You can’t combine two licenses together or change the Region for a license. That has never been possible.
I’d open a ticket just to get a response specific to your situation/desires. Consolidating may be possible even if the regions are different - then all the other caveats that are called out in the article.
Also true. Should be covered in the article too. Consolidations are complicated
Guess I won’t bother changing region but could you post maintenance plan for all regions and mention this situation so we can prepare? BTW, technically, this should not happen as it blocks user playing game for a battle.net maintenance. I am glad I finished ranking in SOM so I am not affect by this too much but imagine someone is fighting for R14 bracket and can’t log into the game while others still grinding honor, it could be a huge lose. Same thing applies to SL 9.2 raid competition.
These are still region specific though so if you have them on the Asian region, they do not cross to the NA region even if the game licenses are on the same bnet account.
Each region posts their maintenance on the region specific websites.
