Cant faction change

[Waidmann-gilneas (Waidmann)]

Looks like this has been going on since at least Nov 2018 .

This is from a thread about the subject in Feb 2019 with a solution .

You may not change factions

I bought a realm transfer/faction change and in the character creation screen, I get an error saying “You may not change faction while still a member of a community.” I don’t know what community I’d be a member of. My character is gone from my original server and now I can’t faction change even though I paid for it.

You may not change factions

When communities were implemented, they also roped in members of guilds. They’re technically separate, but connected in a few distinct ways. You’re going to have to reach out to Billing to have this reversed, unfortunately. You can submit a ticket now, or wait until the morning when Live Chat is open, would be my recommendation. It’s generally the expedient way. At the top of the page, whichever route you choose to go, click Support. Navigate to WoW and then Payments. Find the option Purchase…