This afternoon I went to buy a Nature’s Cradle from the Token of Merit vendor in Valdrakken (the gem socket) and received a Splintered Spark of Dreams instead. Unfortunately, the vendor will not let you exchange it if you receive the wrong item and I’ve been subsequently attempting to contact blizzard support for the past several hours as a result.
Anyone else find a workaround to submit a ticket? I’ve tried submitting a ticket in game, from the website and now the website both in incognito mode and on several different browsers with the same result. Once I hit submit, the window just sits there with a circular waiting spin but never actually goes through. I’ve also tried just submitting a test ticket to edit later but even that doesn’t go through.
Thank you in advance for your help.
I don’t know that there is anything a GM can do for you. The way the vendors are set up, if there isn’t the blue countdown timer to something becoming BoP, they’re usually hands-off.
Firstly, I would absolutely make a post in Bug Reports. That way the Devs can look into the issue at the source.
As for the ticket? I just made one here on my chrome browser. There was a bit of a delay from hitting “submit” to it going to the suggestions page before the ticket actually submitted.
Try using this path:
https://us.battle.net/support/en/help/contact/464/ticket
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The path you linked is the same one I’ve been using and still to no dice, even after 2 hours from my initial post. I am also using Chrome. I’m still hopeful since vendors that typically won’t allow exchange do have a timer and this one doesn’t, perhaps as an oversight. I’ll post in the bug reports after this.
If you properly submitted the ticket, then you just have to wait until a GM gets to it. You do not automatically have an issue resolved as there is a ticket queue and you get placed in it behind everyone else who made their tickets before you did.
Unfortunately it’s been stated here several times by blues that there is nothing they can do in regards to swapping out items from this vendor. By all means submit a ticket, but just to set expectations going in.
If you’d like to see them add a refund/exchange window you could make a post over on General or pop one in via the in-game menu. Suggesting that here or via your ticket will not get the message to those who could potentially tweak how it works. To be clear, it’s currently designed this way and is working as intended and not an oversight.
As for creating your ticket, you might try clearing your cache, using a VPN if available, trying incognito mode, or using cellular data on a phone. One of those will often work if your computer is hanging for some reason.
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Appreciate all the helpful replies. The vendor bit is unfortunate and I’ve submitted feedback around this as a result. It’s a minor perturbation but such is. I’m still stuck in attempting to submit a ticket (whether for this or anything in the future) as I’ve tried all the aforementioned suggestions all you helpful people have included except clearing my cache. I’ll try that next.
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Unfortunately, this isn’t something our staff can help with, which is why you are finding it difficult to submit a ticket. We generally only have ticket options for issues that our staff can usually help with. While there are always exceptions and one offs, that is generally how it works.
For Tokens of Merit purchases there are confirmation boxes involved, which is why Game Masters would be unable to assist there. We cannot verify if an error occurred or a mistake was made.
If you believe you selected the correct item but got the wrong one, it needs to be reported to our QA team to investigate.
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