Cannot restore character

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1

I attempted to restore a character on Nightslayer, but I got this error:
You already have an active character with that name. You can’t restore this character at this time.

then, it put my restore button on a 24 hour cooldown. however, I did not have an active character with that name. how can I get my character restored?

2

The cooldown is normal, not sure why it didn’t work.

I’d pop in a ticket, let them know self-help didn’t work. Do be sure to include the specific character in question.

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3

(post deleted by author)

4

Thanks for the reply - did try a ticket awhile ago, but so far nothing more than automated responses to unrelated self-help articles.

5

Put in another ticket if you haven’t and just make sure you’re telling them only the facts needed.

6

You currently have two tickets still open.

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