My old phone died a couple of months ago and when I got a new one I decided to get a new number as well.
Currently trying to log in and cancel my sub before the 6 month subscription ticks over this month. I can log into the forums and get into my account just fine, and I can log into the game just fine too.
But whenever I try to edit details, or submit a ticket, it asks for either text message or authenticator details, which I do not have.
Put in a ticket, your probably gonna have to get them to remove the old Authenticator so that you can change the details.
…thats what I cant do. It asks for authentication whenever I try to.
as i said…
" But whenever I try to edit details, or submit a ticket, it asks for either text message or authenticator details, which I do not have.
Not solved.
The forums isn’t able to be used for this, sadly. You’d be able to put a ticket while not log-in. I can’t remember off the top of my head which path to use for this.
Still takes me to the same screen unfortunately asking for text message or authenticator
Might just cancel the credit card cancel my sub that way.
Try again with a different browser. Also don’t cancel through your credit card as it will cause you problems in the future with any future purchases.
You could create a new bnet account then reference the old account and explain what ur doing.
Spent about 5 minutes clicking through blizzards recursive support interface and eventually found something that might work.
Fingers crossed.
Thanks.