Hello, I am trying to contact support about a payment issue. Unfortunately when I attempt to do so, Im am brought to a page where my only option of verification is to have a text sent to a number I no longer have access too.
I even disabled my blizz authenticator in hopes that would help somehow. I see no numbers or email addresses to contact you.
I was hoping to purchase BFa while the sale was still on, and am frustrated that everything is fine on my end of payment, but still getting refusal.
Please can anyone help me? I simply trying to spend money on you Blizz, and I cant even… :’(
Sign out of the forums before attempting to submit a ticket.
Have photo identification handy.
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thank you for help
So I need to go out and copy my ID to even get a email to customer support? I can easily prove who I am without such lengthy and frustrating measures.
I am just trying to get a email out to them first, I can understand once i am actually in contact with them needing ID, but not the other way around lol…
considering the opinions and reviews ive seen of bfa so far, this is starting to become more work then its worth
srry half venting, thank you again <3
The Authenticator helps more in contacting us then disabling it would. Having it on your account wouldn’t prevent you from being able to put in a ticket, but by having it, the additional security is a means of verification in itself. It may not take the place of a copy of your ID, but we do use it from time to time in certain situations.
What category are you attempting to use when submitting a ticket? Are you using Purchase Failure?
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They require photo ID to prove you are who you say you are. If the support site wants you to submit ID, you will need to do so in order to receive support.
This is to protect your account against someone claiming they are you and making changes or getting information without your permission.
Personally, I’m glad this measure has been implemented. I feel as though my information and data is more secure as a result.
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You had a mobile Authenticator on your account, so I assume you had a smart phone. That should be capable of taking a picture, which can be used for taking a picture of your ID if you need it. Something that you can then send to your email address if you need it to attach to a ticket.
Hopefully you’ll be able to use our Live Chat and our staff will be able to help.
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Doesn’t have to be lengthy or frustrating. If you have a phone with a camera, use it to take the photo of your ID. Then you can email the image to yourself from your phone, so that you have the image readily accessible on your computer to send in to Blizzard.
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That is correct Vrakthris.
I am brought to a page that wants to double check my identity. But the only option is the phone number.
But I get the idea of safety and am glad for it. But from my side of things, as the actual account holder all I am feeling is frustrated lol XD
I will try to get a decent photo of my ID prepared but how do I send that when I again, cant even submit a ticket in the first place?
EDIT: I see now, there was that little text below all this stuff. I will try that, thank you
What does the option say? Is it a blue box that says “Text Message”?
Yes, but the number attached is no longer working. as i noted on my edit above I missed the link for submitting ID. I will send that in and go from there.
I very much appreciate the time and help, and if I run onto any further problem I will post again. <3
Ah, I missed the edit. Good to hear. Good luck!
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well tbh in my daily routine i dont need my ID and I currently have no idea where its at.
I am trying to buy a silly video game that is on sale only digital, not a gun or something. and needing my state ID to do that is silly, right? Been with this game from vanilla, its sad that this may be the xpac i stop at!
I am hoping to find my ID but in the meantime why cant I just talk to support?
Because without your ID, from Blizzard’s perspective, you could be just as much the real account owner as you can be someone trying to steal it.
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For any kind of billing/payment issues we generally need to verify that you are the registered user on the account. If you are unable to find your ID you may be able to simply attach another small file and fill in the descriptor that you are unable to find it. Our staff would be able to speak with you and see what other options are available.
ok, I get the general idea. And again I genuinely do appreciate the time and help here. Sorry if I sound frustrated etc.
I will send a picture of bills and my vanilla discs with the sticker or something lol
Thank you much <3
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