What was your issue? This forum serves as an Information Desk to help people navigate the Support system, explain policies, explain services, etc.
Depending on what your issue is, your concern may be something that GMs do not assist with. Most of WoW is a self discovery game and GMs are hands off. If you can look it up, repeat a quest, repeat an achievement attempt, use self help tools, etc - GMs don’t assist. In that spirit, here is a list of common things people want GMs to help with, but that GMs don’t have tools/policy permission to do.
- They are not allowed to give game hints at all. A few examples might be how to find the next quest, where something might be, mechanics of a fight. You would be advised to ask fellow players, or to use a site like Wowhead.
- GMs do not take bug reports or fix individual bugs for people except in VERY rare occasions when the Devs let them. Usually it makes it worse to have someone tinker with individual accounts instead of the Devs fixing the bug for everyone at once. QA handles bug reports overall - those can be submitted in-game using the in-game tool or on the Bug Report forum.
- Lots of things have self help tools so the GMs don’t take tickets for it. Character restore, item restore, guild dethrone, most Stuck issues, etc.
- Loot disputes - GMs do not get involved in loot redistribution. If a scam has taken place they will remove the loot and penalize the scammer, but they won’t re-distribute loot to others. Players are expected to use the in-game mechanics and tools. They are also advised to be very careful who you trust if you run with Master Loot.
- Exchanging Quest rewards - GMs do not replace quest rewards for you if you select the wrong one and wish you had not. Be careful when selecting a quest reward.
- Achievement assistance - GMs do not assist with Achievements in 99.9% of cases. If something can be repeated, players need to repeat the criteria. If it is bugged, they need to wait for the bug to be fixed by Devs then repeat the criteria if needed.
- Raid IDs. GMs can not reset raid IDs or change them in any way.
- Awarding items - if something is not in the game logs showing it dropped for a character, GMs can not award that item to someone.
Those are just a few common misconceptions about things people ask for GM help with.
You can read more here Spotlight On - Game Master Help
If none of that helps, and it is something GMs can help with, then by all means folks here will be happy to help walk you through how to submit a ticket.