The point of Customer Support is to provide what help we can within the parameters of our policies and services that are set for us.
Yes, but Customer Support has no jurisdiction there. Additionally, our Community Management Team did provide information about the Free Character Moves, including that they could be shut down with little to no warning.
The following was in the original post.
We’ve also enabled Free Character Transfers from the most overpopulated realms in this region:
FROM TO DESTINATION TYPE Benediction Old Blanchy Normal Benediction Sulfuras PvP Grobbulus Old Blanchy Normal Grobbulus Sulfuras PvP Faerlina Old Blanchy Normal Faerlina Sulfuras PvP We strongly encourage players who wish to use a Free Character Transfer to do so as soon as possible. Free Character Transfers may be closed without warning.
This was updated yesterday and included the following:
Over the last week, transfers to the Sulfuras realm have been successful enough that it is approaching full population. To prevent Sulfuras from requiring a queue, we will close Free Character Transfers to Sulfuras tomorrow, Thursday, September 8 at 12:00 Noon PDT.
I am sorry that you were not able to make the move with the rest of your guild, Infernalsoul, but Customer Support, and most especially not one in the Customer Support forum is able to change that. I’ve provided advice on how best
Please do not create another thread here on this subject.