I got a canned response on my ticket, for a documented bug. can someone elevate my ticket so it doesnt say 6 days, when the other one said 24 hours?
i dont even have the option to reopen the old ticket.
If a bug is known and has a workaround approved by the developers, the GMs might be able to help. Otherwise, if there is no workaround, the GMs wouldn’t be able to do anything.
With that said, what bug did you encounter?
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sinfall campaign bug. venthyr. 8/9.
EU forums have it documented as a bug that GMs can help with.
the GM who responded to my old ticket gave me a canned response telling me to look at wowhead. -_-;;
Does this cover it?
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nope. not in the slightest.
my DK has 80 reknown and sineater title. his venthyr campaign is 8/9 with “sinfall” the first part of the campaign not done. its a documented bug.
thats the documented article regarding it. the GM who answered my ticket gave me a canned response and closed it.
That was what I pulled with what minimal information you provided. People here are glad to help as best they can, but to get that help we need what information you’re working from besides where you searched and found information. 
I see a centaur typing, so I’ll leave it in his capable hands. (Hooves?)
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Just for clarification, that wasn’t a Game Master, Galadrigos, that was simply an auto-reply
that goes out when we’re receiving a high volume of tickets to help guide folks to self-help resolutions.
If you still have an issue you are encouraged to open another ticket, reopen if you can, but if not, opening a new ticket would be the next best option.
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i dont even have the option to reopen the ticket though, and why is automated replies closing tickets regarding documented bugs?
I said reopen if you can, if not, open a new ticket.
We don’t have a category for that specific issue, so what you used was a general one. The system can’t look at the text in the ticket, it looks at the category selected and provides an automated reply based on that.
We receive a very large number of tickets that we often cannot assist with that tend to fall under Game Hint, Suggestion, Bug Report, etc… In order to help clear those out so we can get to the folks that we can help, we provide some directions to other resources.
The goal is that those folks we can help will be able to resubmit a ticket in a queue that isn’t as full as it would have been otherwise had we not done what we could to clear those other tickets out.
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