I put in a ticket the other day and received a response.
“…as much as I would love to help you out, it seems the finish of the transfer has been delayed so some characters are still missing, but don’t worry the characters have not vanished and you will be able to use them again even if i cannot currently give you any time estimates.”
So for the most part nothing we did not already know. The transfers are taking longer than expected for whatever reason, and they do not know when it will be complete. I have a bad feeling about this.