Bugged Achievements

[Vonanarchist-illidan]

I ran a friend through ICC their second time for the last achievement needed, the Once Bitten achievement, for them to run up and immediately drop her. No achievement given so she could have her Mount. She contacted support and told them this, in detail so there was no confusion, to which she was just told how to get the achievement. We know how. She just didn’t get it because she killed the boss too fast or something. Idk. Is there a way support can actually resolve this to like they used to do back in the day or is it just autonomous responses nowadays where we’re just going to be redirected to wowhead or redirected. It just feels they aren’t actually reading what someone is contacting them for sometimes

EDIT: I should include she already had the part where she had to wait to be bitten before killing her. This part was killing her without being bitten I’m which killing right away was the route to go.

[Perl-anetheron (Perl)]

@Vonanarchist-illidan

Is there a way support can actually resolve this to like they used to do back in the day

When it comes to achievements that are able to be tried again, Blizz GMs have typically always been hands-off. If there was indeed a bug (which would not likely include killing the boss too quickly), they’ve definitely always been hands-off.

Bugs need to be reported in the bug report forum or in-game.

[Mortdred-alexstrasza]

No, there is nothing that CS (or GM’s) can do. They do not award achievements unless under VERY specific instruction from the devs. If she killed the boss to fast she will need to do it again, more slowly, …maybe use much lower level weapons or possibly without a weapon if need be.

[Vonanarchist-illidan]

Gotcha. One would think they’d be more prone to helping players with even minor things such as this on a paid subscription style game rather then tell them to wait another week. It is what it is I guess. Thank you.

[Vorsol-thrall (Vorsol)]

Problem is messing with stuff like this is not something the devs want them doing! It kind of messes things up if not done right.

Gm’s do not award achievements, nor can they fix bugs

[Leilleath-moon-guard]

@Vonanarchist-illidan

One would think they’d be more prone to helping players with even minor things such as this on a paid subscription style game

A lot of people don’t tend to understand that your subscription pays for access to the servers. Not a single thing else.

I’m sorry the achievement didn’t work out like it should have. Next week try doing it with no armor on or whack her with a toy like the foam swords or something. Just trying to give enough time for things to register properly.

[Jeysca-wyrmrest-accord]

Wowhead comments are also a great resource to see how stuff works, and maybe why it didn’t. Plus it’s usually a bit quicker than waiting on a ticket response.

Once Bitten, Twice Shy (25 player)

The linked comment mentions initiating combat in some form before nuking her or it may bug out.

At least reset is later today so you can try again without much wait.

[Vonanarchist-illidan]

She did end up getting it, but it’s just one of those stupid things that shouldn’t be an issue imo. WoW has changed so much from how it used to be. I remember when GM’s had more of a presence persay but now even they just refer to wowhead.

[Zenjy-nesingwary]

GMs had different toolsets then they do today. Along with the fact the back then there was far smaller playerbase as trying to do such today would no doubt drag down the system as a whole. Along with the fact back then, folks wasn’t taking the GMs seriously and asking for things like jokes or do a trick.

[Melaesia-proudmoore (Melaesia)]

@Vonanarchist-illidan

it’s just one of those stupid things that shouldn’t be an issue imo.

It’s an issue because the encounter and achievement are meant to be done a certain way, and being so overpowered for the raid can have unintended consequences. There’s really not much to be done about it. Trying to fix it in a way to accommodate these situations can easily break the encounter in other ways.

@Vonanarchist-illidan

WoW has changed so much from how it used to be.

Yes, it has. And that’s a very good thing.

@Vonanarchist-illidan

I remember when GM’s had more of a presence persay

Yes, I remember having to open a ticket to report a bad name, and having to sit through a GM responding with the usual “We will investigate, but we can’t tell you what happened.” It wasted their time, my time, and everyone else’s time who was waiting in line behind me.

It’s totally awesome to see a GM appear in-game…until you’re the person waiting in a much longer line, just because another player wants the “good 'ol days”.

@Vonanarchist-illidan

now even they just refer to wowhead

GM’s have never been able to give game hints, and how an achievement works is a game hint. Before, they simply said “no game hints” and that was it. Now, they refer you to a source where you can find the answers you need.

[Vonanarchist-illidan]

@Melaesia-proudmoore

It’s an issue because the encounter and achievement are meant to be done a certain way, and being so overpowered for the raid can have unintended consequences. There’s really not much to be done about it. Trying to fix it in a way to accommodate these situations can easily break the encounter in other ways.

Disagree, we’re in 2024 and not coding spaghetti anymore.

@Melaesia-proudmoore

Yes, it has. And that’s a very good thing.

Also disagree with this as a lot of the changes suck. In this regard, you’re welcome to retain opinion, but I am as well

@Melaesia-proudmoore

Yes, I remember having to open a ticket to report a bad name, and having to sit through a GM responding with the usual “We will investigate, but we can’t tell you what happened.” It wasted their time, my time, and everyone else’s time who was waiting in line behind me.

It’s totally awesome to see a GM appear in-game…until you’re the person waiting in a much longer line, just because another player wants the “good 'ol days”.

Disagree again here. Their presence showed more care for the game. You act like they can only be employees and not associate with the userbase. That mindset is just wrong. I’m sorry you don’t feel seeing GM presence was fun and a good time for the company to interact with players. You sound like you don’t like fun and I’m sorry for that

@Melaesia-proudmoore

GM’s have never been able to give game hints, and how an achievement works is a game hint. Before, they simply said “no game hints” and that was it. Now, they refer you to a source where you can find the answers you need

If you played when the game was young (clearly not the case given your response), they did and have. Wowhead wasn’t an official resource at the time and they cared more for the community. Please do take a second to do even a quick google search and you’ll find many times there was direct interactions with GM’s in opposition of your statement here <3

[Melaesia-proudmoore (Melaesia)]

@Vonanarchist-illidan

If you played when the game was young (clearly not the case given your response), they did and have.

Not that it matters, but I’ve played this game since just after launch. I’ve also frequented these forums for nearly as long.

GM’s do not give game hints, period. The only exception would be when the developers gave them explicit permission under a strict set of circumstances.

@Vonanarchist-illidan

Wowhead wasn’t an official resource at the time

No, but Thottbot was. As long as this game has been around, there has been a way to find information on the internet. The difference is back then, the GM’s would not point you to those resources. Today, they do. That, in and of itself, is a major improvement.

@Vonanarchist-illidan

they cared more for the community

Your veiled insults are not going to win you any points. Their level of caring has rarely, if ever, diminished. You are conflating “appear live in game and tell us a joke” with “caring”. Just because they handle tickets in a different manner does not equate to not caring.

[Vrakthris]

@Vonanarchist-illidan

I remember when GM’s had more of a presence persay but now even they just refer to wowhead.

Game Masters have never been able to provide what amounts to game hints. We were always and actively dissuaded against that.

I’m glad to hear that she was able to receive the achievement. Even with all the details your friend may have provided there isn’t any way that a Game Master would be able to assist other than say… try it again. We cannot verify if she qualified or not. If there is an active bug with an achievement we may be able to help in certain cases, but outside of those, it is extremely rare.

@Vonanarchist-illidan

Disagree, we’re in 2024 and not coding spaghetti anymore.

You may be under the impression that because it’s 2024 all aspects of the games code reflects that. It doesn’t. While there have been some updates to older systems, that doesn’t exactly make it modern. Newer systems and content are more modern, but it is still added to a game that has been around a while.

@Vonanarchist-illidan

Their presence showed more care for the game.

For the few people that we could get to because we were limited in scope and in functionality.

@Vonanarchist-illidan

I’m sorry you don’t feel seeing GM presence was fun and a good time for the company to interact with players.

Perhaps, however, those interactions often took a great deal longer than it would otherwise, preventing us from getting to other players. It also was a distraction in-game, distracting people from the game itself.

@Vonanarchist-illidan

If you played when the game was young (clearly not the case given your response), they did and have.

No, we didn’t. That has been policy from the beginning and I have been here since the game was young. Is that to say that Game Masters didn’t sometimes try to help anyway, despite those rules? Of course they did, but that wasn’t a feature, it was an exception and likely based on some specific particulars.

@Vonanarchist-illidan

cared more for the community.

That is the problem with guessing at the motivation of others. I don’t know what metric you use for making that determination, but I can say with certainty that everything we do is because we care for the community and that hasn’t waned a bit. We have worked to develop more self-help tools so that you don’t have to wait for a Game Master to resolve an issue, like Character Undelete, Mail Return/Retrieval, Item Restorations, etc… In-game systems like alternate currency refunds, BOP trade times, to help resolve mistakes made in the moment and we have expanded a lot of what our staff can do to help where we can. We also handle a great many more contacts than we ever have before, but in order to do that we have to rely on some techniques that can make it seem less personal. That doesn’t change who we are and always have been, a group of gamers trying to help our fellow gamers as best as we can.

[Rufflebottom-bloodhoof (Rufflebottom)]

@Vonanarchist-illidan

Their presence showed more care for the game.

Not according to the player-base. There are just as many complaints. Why are they wasting time playing with players instead of working on “_____” issue.

@Vonanarchist-illidan

I’m sorry you don’t feel seeing GM presence was fun and a good time for the company to interact with players.

It does still happen, just not in the live versions of the game. It happens on the PTR and Beta realms. Battlegrounds, dungeons and raids with the Devs.

[Teufelgott-shadowsong (Teufelgott)]

Because it’s in my nature to be a stickler…

@Melaesia-proudmoore

@Vonanarchist-illidan

Wowhead wasn’t an official resource at the time

No, but Thottbot was. As long as this game has been around, there has been a way to find information on the internet. The difference is back then, the GM’s would not point you to those resources. Today, they do. That, in and of itself, is a major improvement.

Thottbot wasn’t official, either. It was another fansite. In point of fact, Wowhead is Thottbot. What was once Thottbot went through several evolutions and acquisitions, becoming Allakazam, then, eventually, WoWhead.

[Melaesia-proudmoore (Melaesia)]

@Teufelgott-shadowsong

Thottbot wasn’t official, either

True, I could’ve been clearer. I glossed over the “official” part, and was responding more to the idea that Wowhead wasn’t around when the game was young.

The overall point is that GM’s never gave game hints, and when the game was young, they simply responded that way in ticket responses. Now, they say this, but also direct players to an “official” site like Wowhead, so the players can find the answers they seek. This is part of the overall improvement made, because Blizard cares about the players.

[Amaelalin-cenarion-circle (Amaelalin)]

@Teufelgott-shadowsong

In point of fact, Wowhead is Thottbot.

Really? I heard rumour at one point they were purchased by a gold seller site.

Mind you, Goldman Sachs invested in a gold seller site, so I guess that makes gold selling a legitimate business. ;p

[Darthwraith-blackhand (Darthwraith)]

I rember a option on thotbot to buy gold thats why i went to wowhead.

[Vonanarchist-illidan]

@Vrakthris

You may be under the impression that because it’s 2024 all aspects of the games code reflects that. It doesn’t. While there have been some updates to older systems, that doesn’t exactly make it modern. Newer systems and content are more modern, but it is still added to a game that has been around a while.

Sure, but considering modern advances in regards to those who learned to code and coding assistants available to help speed up the process, there would be a halfway point where said old systems weren’t present anymore. I’m more then aware this game has tons and tons and tons of code, but a dedicated team could’ve ironed out a ton of the issues by now.

@Vrakthris

Game Masters have never been able to provide what amounts to game hints. We were always and actively dissuaded against that.

GM’s were still able to do more then generic copy/pasta from ChatGPT

@Vrakthris

Perhaps, however, those interactions often took a great deal longer than it would otherwise, preventing us from getting to other players. It also was a distraction in-game, distracting people from the game itself.

It’d be rhetorical to indicate GM’s are only on a GM account during office hours lol

@Vrakthris

No, we didn’t. That has been policy from the beginning and I have been here since the game was young. Is that to say that Game Masters didn’t sometimes try to help anyway, despite those rules? Of course they did, but that wasn’t a feature, it was an exception and likely based on some specific particulars.

The entire point was on the basis there was care for the game. Comparing then to now + this particular comment. They played the game with people. Not something observed as much lately. Whether they just treat it as a job and don’t like it much or just don’t have time I couldn’t say as I’m not them. The observation still remains valid

@Vrakthris

That is the problem with guessing at the motivation of others. I don’t know what metric you use for making that determination, but I can say with certainty that everything we do is because we care for the community and that hasn’t waned a bit. We have worked to develop more self-help tools so that you don’t have to wait for a Game Master to resolve an issue, like Character Undelete, Mail Return/Retrieval, Item Restorations, etc… In-game systems like alternate currency refunds, BOP trade times, to help resolve mistakes made in the moment and we have expanded a lot of what our staff can do to help where we can. We also handle a great many more contacts than we ever have before, but in order to do that we have to rely on some techniques that can make it seem less personal. That doesn’t change who we are and always have been, a group of gamers trying to help our fellow gamers as best as we can.

Not trying to be rude but the major issues seen most times are either something buggy that isn’t resolved for years (and I mean ones encountered by a vast part of the player base, not some piddly one) or laggy releases. I didn’t condemn working systems as that’d be redundant lol. I’m sorry but I disagree here. Even if Blizz employed a group of people to play with the playerbase on behalf of the company, it would be a huge indicator of their passion for the game and player base as more then a means to make bank imo.

@Rufflebottom-bloodhoof

Not according to the player-base. There are just as many complaints. Why are they wasting time playing with players instead of working on “_____” issue.

I wouldn’t use the forums as a means to base the player base. Hit up some of the community discords.

@Rufflebottom-bloodhoof

It does still happen, just not in the live versions of the game. It happens on the PTR and Beta realms. Battlegrounds, dungeons and raids with the Devs.

I mean the point of PTR is for public to pop in and stress test servers/identify bugs. Doesn’t mean all hands on deck have to be present in that and mainly/only that

Yes, I know it’s been a hot minute but it took a hot minute for my forum stuff to get straightened out so my toons showed and I could actually participate in conversations again.