Bug Quest Reward

Support Customer Support
1

Hello, my name in the game is Karka.

I feel very discouraged and frustrated, I did the whole quest chain leading to “Special Delivery to Shattrath City” just so I could get some Pre-Bis pants from my class and specialization.

When I choose the reward, with joy that I have finished, a chest appears in my inventory that does not correspond to the mission reward I chose. This item is called “Chestplate of A’dal”, I was looking for “Shattrath Leggins”.

I ask you please to assist me, I am desperate because it also ruins my next quest line and all my pre-encores.

I did a Ticker and this was the response:

Hello Adventurer!

With our ticket queues being extremely busy, and in the interest of saving you some time, we are sending you this automated reply with some resources that should help you with your quest issue.

Please try out the following steps:

  • Re-logging or zoning to different areas can sometimes resolve phasing issues.
  • Abandon and re-take the quest, where that makes sense (abandoning a quest will cause all current progress to be lost).
  • Check our support articles for any specific mentions of your issue: https //battle net /support/
  • Check the comment sections of various fansites for the quest that you are having trouble with:
    https // www wowhead com/ or https //classic wowhead com/
    https // www icy-veins com/wow/ or https //www icy-veins com/wow-classic/
  • Use a quest tracker tool: https //www wowhead com/quest-completion-tracker
  • Reset your User Interface and try again without any addons: https //battle net/support/article/7549
  • If you believe that you’ve encountered a bug, please report it as such: https //battle net/support/article/15043

Thank you for your time!

Ticket Number: US79821217

Please help me.

Greetings,
Karka.

2

Not much can be done over the forums, there aren’t any GMs here and it’s not a point of contact to them.

Try resubmitting the ticket again.

4 Likes
3

There should be a link at the bottom of their response that allows you to resubmit the ticket as the response did not solve the problem.

Resubmitted tickets will go into a higher priority queue.

3 Likes
4

We’re not currently aware of any bugs that would cause a quest reward other than the one selected, to be granted to the character. You’re welcome to submit a ticket, but I want to make sure you hold an appropriate expectations. This is not a request that the Game Masters will generally fulfill.

2 Likes
5

I’m very sure that i chosed/clicked the right reward and another one appears in my inventory.

Take me several hours do that quests alone just for that item.