It isn’t even that, it’s the general premise that this community in the past as well as other communities just will never be satisfied with the answers they are given. No matter how vague or direct they are. You’re always going to have a vocal group of whiners who don’t actually want anything adjusted so much as to just complain and feel like they’re in the right. There are a number of posters on these forums who engage in this. I recognize names and it’s usually the same few people in every outrage complaining most vocally. Most visible of the bunch from my experience is Rankin and Rastlin. I remember in Mage Tower threads when Rastlin would come in with his whole spiel about “Oh well Blizzard just caters to elitists and hates the casual players like me so they’re trying to gate me from content.” That dude threw down the elitist card so fast the god damn deck wasn’t even in print yet.
I don’t even expect people on these forums to give logical answers 99% of the time if the Brutosaur outrage is anything to go on. A lot of the people in those threads aren’t giving genuine concern so much as complaining for the sake of complaining. So I wouldn’t really expect it of the moderation who I honestly feel probably tries to engage with the community with a bunch of shot glasses lined up they take whenever they hear a buzzphrase. I know for a fact I would.
If you want a good example on why this community is probably one of the worst to try and engage with, look no further than the legacy of Tseric. Name unfamiliar? He was a community manager (or something of that nature) during the launch of TBC who infamously had a meltdown on the shaman forums. Why? Because people did nothing but whine and complain. If a new player asked if they should play a shaman people immediately bombarded the thread with “DON’T PLAY SHAMAN! IT SUCKS AND BLIZZARD HATES US, DON’T ASK HOW WE KNOW WE JUST DO!” If the guy made a post anywhere he had people spam him with “WHY ARE SHAMANS SO BAD?! YOU’RE THE WORST!”
I’m not denying that Blizzard has made a lot of terrible decisions in the past as well as present, but like I somewhat hinted. They are not engaging with rational people. They’re engaging with an angry rabble. Regardless of what you say or do they are going to complain and shriek and even giving them their way isn’t enough because they’re just going to want more of their demands given. Give them four of their five demands? Suddenly the other 4 never happened and you’re still the worst person alive.
I can’t even be bothered to engage with this community half the time as a voluntary effort whenever there’s a thread I try to inject some common sense into. I’d probably kms if I had to do it for an actual job, or end up in a psych ward with a straight jacket.