I bought a wow token a few min ago. I assumed I could choose which character to claim it on.
Its now on the wrong toon
Please help how can I rectify this?
Tokens are bound to the character you purchased them on.
Unfortunately, I don’t believe that there’s anything a GM can do when it comes to tokens.
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Would they be able to submit a ticket? This refund topic includes WoW Tokens.
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That is primarily the reason the system is in-game, because it goes to the character that purchased it.
Our Support staff may be able to help, but you’ll want to put in a refund request. The link Kyzera provided would be the correct starting point.
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Dont want a refund just the token on the correct character. I just submitted a ticket
We’re unable to move the token or otherwise transfer funds, Demonly. It would need to be refunded, then you can purchase the Wow Token on the correct character.
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Thats fine then. I submitted a ticket
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You submit a ticket using the WoW Token purchase problem, which is not exactly the same thing as using the request a refund option. The Request a Refund option is nearly automated, which allows the system to refund the request if it otherwise qualifies for a refund. Hence, why I recommended the link provided earlier. I just want to make sure you can get help as quickly as possible. 
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Thanks using the link now. Didnt think it was right bec I didnt see wow token as an option.
Used the link canceled the other ticket.
How long should a response take? Just curious
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Unfortunately, due to a few factors we have a fairly substantial increase in contacts, that coupled with some limitations in how our staff is currently operating, response times are less than ideal. I believe for many refund/billing related matters, it should be under 12 hours last time I saw the response times.
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Copy that. If I dont have a response by the time your contact center opens I will cancel it and do the instant chat option. Thanks!