Bought the Celestial Pack from the Launcher, but the game gave me Iron Skyreaver?

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1

Title explains it pretty much.

I clicked on the Celestial Pack on the Launcher, went to buy, and… the game gave me the Iron Skyreaver rather than the Celestial Mounts I’m missing.

This is doubly confusing cause the Iron Skyreaver was removed from the Shop.

2

I’d recommend two things. The first would be to put in a ticket here:
https://us.battle.net/support/en/help/product/wow/166/167/solution

Be clear that you have some of the mounts, but two are missing.

The second thing I’d recommend is posting a bug report in the bug report forum or using the in-game feature.

It’s definitely an odd situation!

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3

Based on the comments from the wowhead article on the pack, it’s not just me - people are receiving the last pack in the shop (Mischief, Iron Reaver, etc.) instead of the Celestial Pack.

4

Hopefully they’re able to get it fixed quickly!

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5

Thanks for the reports folks, being looked into!

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6

As has been stated, put in a purchase wrong ticket, I did it and it’s already been addressed. :slight_smile: Will wait a day or two to order it again

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7

Glad to hear you’ve already heard back! “Purchase Failure” and other account/billing tickets do tend to have priority so that is always great in unforeseen circumstances such as these.

Definitely keep an eye out on WoWhead or the forums for when there is some follow up or fix pushed through. ^^

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8

Glad to hear you heard back. Hopefully mine doesn’t take too long to address. Haha.

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9

Ah same for me over on EU and in my half asleep state didn’t notice the purchase failed and went with not listed for the ticket I sent it. I’ll give it 72 hours before I look at resubmitting a ticket.

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You’re far better off deleting that ticket and submitting one under “Purchase Failure” as was advised above.

Going with a “Not Listed Here” puts you down into a general catch-all queue. Purchase Failure has an appropriately higher priority and quicker response time to reflect that.

For you being in the EU, you can submit that ticket here: https://eu.battle.net/support/en/help/contact/167/ticket

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I shall do soon then. Can give more information as well now I’m not half asleep.