I looted Cypher-Etched Torque (https://www.wowhead.com/item=190634/cypher-etched-torque?bonus=6935#comments) on my warlock Zaffnar-Llane and sent it to my monk Phuumyn-Llane and when I retrieved it from the mailbox it was instantly showing as soulbound and Bind on Pick-up despite being Bind on Equip when I mailed it. Now it is not tradeable despite not equipping it.
I see another report of this on the item’s Wowhead page. Possible it was hotfixed.
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krisCrash 11 minutes ago (Patch 9.2.0)
and no longer BoE, which was strange for a reward cache item.
Likely was not meant to be BoE, and was hotfixed. You can put in a bug report though,
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Put in a ticket about it and requested it be sent back to the original looting character if it was not meant to be BoE, but the GM called it an accidental soulbound item that is not something they fix. Currently putting in a bug report in case it was not intended to change. No current hotfixes showing for it, but several were being auctioned according to TSM when I mailed it.
I’m seeing them now as BOP on the auction house, so maybe it’s good to have a thread on this now for when those start getting returned to the sellers.
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The Bug Report post I created on this is BoE Item Changed to BoP After Mailing It - Support / Bug Report - World of Warcraft Forums (blizzard.com)
No communication on changing the items leads me hoping it is a bug.
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Id suspect as it was from a cache that it was never intended to be a BOE item. Items from caches are generally not intended for use on other characters than what it was looted on.
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Hotfix notes are out,
- The Cypher-Etched Torque and Cypher-Etched Lavaliere now correctly binds on pickup.
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Just saw that, too bad they won’t let me return it to the original looting character now that its not tradeable. No acknowledgement beforehand that it was a bug from the GM that responded to my ticket. Communication is very lacking on the part of Blizzard.
To be fair - GM’s tend to handle more than one game, and very rarely would they know every single aspect of each and every hot-fix given the dynamics involved.
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Correct but when responding to this specific ticket they responded with the following:
Thank you kindly for taking the time to reach out to us today. I hope that the day finds you well! •ᴗ•
Customer Support will not assist with mistakenly soulbound items. To prevent mistakes, World of Warcraft requires confirmation before you take an action that will bind an item to you, such as equipping, upgrading, enchanting, or mailing it.
The item was looted as BoE and even shown to be such prior to the patch release. When mailing it there was no warning it would change. If this was a known issue than one would think that the specific item name, I gave in my ticket would have allowed for a search using their database of information that GM use.
All I received was an automated response in less than an hour of submitting a ticket. As someone who works in a customer service field myself, I find that lack of checking into it disheartening. I have played since the vanilla wow beta and most tickets I’ve had over the years have been handled much more thoroughly.
You got a template response, thats why theres the ‘i need assitional help’ button on the bottom of a ticket.
Getting a response at all in under an hour is actually super fast especially at this point of a new tier drop. Reading your ticket they likely sent you what they thought would be the proper response, knowing that if you needed further help, you have the open to reopen the ticket. But the vast majority of tickets can be solved with the templates.
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