Then definitely also make a post over in Bug Reports please. The ticket is the only way to reach out for a GM to hopefully still be able to send you the required item, but the Bug Report would be separate from that to reach the Devs and their staff.
I would be remiss if I didn’t at least warn that what might have been a fix before may not be the case now? Their policies change and GMs are only allowed to do what the Devs have dictated. There may be some other way they’re dealing with that now (how, I have no clue), but sometimes how they fix these issues may be changed. Hopefully it is something they can just flash through the mail, but I do like to cover all the bases just in case.