OK, we (also) see the lack of details (in Tickets) by some (not all) individuals making reports. The individual that created the Video didn’t give a location. Their Video did, but Blizz is not going to take time to search up their video. It’s important to give the Detail, in the Ticket, itself.
I’ve done this, when I’ve seen whacky things from a Character. My favorite one was, when I rezzed this Nelf Rogue. As soon as the Rez was accepted, they darted off, IMMEDIATELY. I don’t expect “Thank Yous”, but no Human would just dart off like that. I’ve seen Humans NOT thank me, when I rez them, but they tend to target me (mostly out of confusion), stand there, I emote and walk away.
Do I think Blizz could do better? Yes. However, there’s a lot of factors involved, and people like you need to understand that there are other things going on (behind the scenes) that you don’t know about, that take priority.
The problem with the “bare minimum” is that it’s subjective. You (Ziryus) want quicker action being taken. Meanwhile, I’m content with how they’re dealing with it. Because I understand all the other stuff they have to deal with.
But that’s the issue they aren’t dealing with other stuff. Blizzard has increasingly relied on automated systems to deal with things, which is great for say loot trading or item buy back but a lot less great for things like dealing botting and fly hacking.
Sure and if blizzard hadn’t cut GM staff they’d be able to handle those tickets especially since they have put in place systems to handle some of the more mundane issues.
Unbanning accounts your automated system put in place isn’t worth browny points, fixing your own mistakes is doing less than the bare minimum.
Considering what’s going on out in the world, I wish it were that simple.
Again, it’s all subjective. I just gave an example of what they’re dealing with. I gave many more examples like submitting Tickets asking about BC Servers, the next Blizzcon, refunds, etc. I can give more like Loot Drama, Transactions that didn’t go over well, actual players harassing other players, etc.
Blizz has to deal with ALL of that and then some. It’s not as simple as you think it is.
So? There’s still less people playing. So if as you claim they have more GM’s than ever I would expect them to be even more effective than they were when WoW was at its peak not less.
And, I just told you why I think there’s more. For the third time:
Blizz created another problem to deal with making it more Tickets to deal with. With the way some (not all) players abused the Squelching System in BGs, in order to purposefully DC players out of them. And, endless back and forth of others trying to appeal said Squelches (unrelated to the BG incident) or even Silences because the individual feels they’ve done nothing wrong, but those responsible behind the reporting feel differently. And, Blizz has to play the parent role, when it comes to this new system, that they put in place, and so it’s more drama, they have to put up with, thanks to their new said system (that wasn’t around in Wrath, during the peak, BTW).
I don’t necessarily think they’re messed up, though.
Sure, we don’t have to agree on the Details, but it’s how I came up with my own conclusion. The Automated Systems weren’t around during WoW’s Prime Peak (via Wrath). I think all of that began in Cata or later. And, it created more issues.
I don’t recall the Squelch during that time. I played during that time. I remember the Right Click Reporting but no Squelch. Unless the Squelch didn’t become noticeable (or functioned the way it does now) until much later.
Is all I have to say that. I think back then, they were still working on it to function “better” (again, subjective). Just like I still think they’re coming up with more clever ways to counteract all of their issues.
