The questline where Tirion asks you to speak to Arch Druid Lilliandra in the Argent Vanguard, has/was broken since day 1 of WotLK release. Which cuts you off from The Keeper’s Favor questline.
I reported this…3 weeks ago.
I received an automated reply essentially telling me to do some research etc. etc. we all know the bull**** reply that goes out. So, I refuse to accept that and reopen it, explaining this is an issue that’s taking content away from us.
Today I get a reply, essentially telling me “Hey, report it to the bug team, we don’t handle that kind of stuff.”
Remind me why a support member of Blizzards work-force can’t communicate THEMSELVES to another support member of Blizzards work-force? Like…I’m sorry you’re so Lazy, but I waited 3 weeks…you took 2 minutes to tell me off. How about YOU tell the bug team that you have identified a content-breaking bug?
What is GOING ON WITH BLIZZARD SUPPORT!? This is seriously unacceptable, we wait a month for responses like this??
Their only good employees were ran off after being sex assaulted, and the ones left are just trying to dodge new lawsuits while weathering on-going litigation.
What you’re seeing are the ramifications of a bad company doing bad things to good people, and it all culminates with you being ignored by them.
Bro they got rid of humans to contact players ages ago, like you would have had to never need to submit a ticket for over 5 years if this is news to you.
Firstly, this entire reply is a snide remark. Full of assumptions.
As in my OG post above, I did mention the quest name? As was also included in my report.
Also, let me be clear that I also filed a bug report same day. It’s not the point of this post, thank you for your constructive reply to this thread.
Your willingness to defend and accept such terrible customer-service, makes you part of the problem.
They could have just as easily said “hey this isn’t a gm issue, but we will forward this to the correct team, thank you for notifying us of this issue.” Which would have been the APPROPRIATE and FORMER way an actual GM would have replied, years ago in WoW.
There’s absolutely no reason why we, as the customer, should be accepting lesser service ‘now’ then we were ‘then’.
Kinda’ like the pet health bug that’s been in the game for a year. But I guess some people think you should just make a post in the bug report forum where it will languish for all eternity.
Someone on Reddit made a customer support ticket, waited 2 weeks on a response and the response in the email said “No Message Posted” and they resolved the ticket.
I’m going to assume you’re younger than me.
Because what Blizzard provides currently to the majority of players in all their titles, is not something I would define as “assistance”.
But on a funny note, I did for some reason hear the famous Bane quote in my head
“Ah you think darkness is your ally? You merely adopted the dark. I was born in it, molded by it. I didn’t see the light until I was already a man, by then it was nothing to me but blinding!”
^ is what I can hear all younger generation WoW players saying to us Boomers who remember the days of ACTUAL assistance.
They directed you to the right place to put you in some kind of communication with the right people. Kind of like a cashier telling you they don’t handle returns and pointing you to customer service
To be clear, I’m not disagreeing with this point.
I’m stating that a cashier would have done more to ensure QUALITY customer service, if you stood there waiting for almost a month to receive said service. lol
So like your original post, yes, if they’re going to be handing out crap responses, then why take 3 weeks to do so?
This is a PAID SERVICE that has broken the game for at least 40 different players now, including myself. So now I’m going through this again. some of us are on a week without any kind of acknowledgment or response to this either, which is quite literally stopping us from PLAYING THE GAME.
Like, we can’t keep defending Blizzard Support on this stuff.
I’m not defending Blizzard support. I’m defending the front line support employee that you’re calling lazy and accusing of quiet quitting because they are not responsible for the three week wait, and they likely did their job correctly.
The term ‘quiet quitting’ is just propaganda meant to try to turn people against the working class for not doing unpaid overtime or working outside their position.