A friend of mine is trying to transfer realms as they have moved from UK to Australia. They sent a ticket in, and got a generic response saying to try the automated system. They used the automated system, and this failed to move them across. They got put back on a ticket for real agent service and just keep getting copy and paste responses. They have put in utility bills, ID, followed all the steps asked and it has still been a week with no further response or follow up from Blizzards end. Is it possible to get realm transfer or will they have to abandon this account they’ve spent money on entirely and probably just quit WoW instead?
Just to ask, is your friend trying to change region accounts and not home address, right?
Yes. Their account region is Europe and they want to join OCE
Nothing can be transferred between game regions. If they want to play on NA realms, they will have to purchase NA licenses. They will have to then level characters from scratch on the NA license. Things have never been transferable between regional licenses.
Please note the last line on the restrictions of Character Transfers:
I’m sorry, Bow, but they cannot. Australia is part of the North American region, you cannot transfer characters or WoW licenses from the EU region to the NA one or vice versa, sorry.
They may be able to https://support.blizzard.com/help/article/7656 to the region they are currently in, but they cannot move characters or WoW licenses.
If they wish to play in North America on OCE realms, they’ll need to create a North American license.
How does that work?
How does what work? OCE being part of the North American region? The way it has since World of Warcraft launched.
Those countries/areas in Europe are decidedly European. Those part of North America are fairly self explanatory. I imagine OCE could not exist as its own region and while closest to China it wouldn’t really work, so it was decided which region made more sense.
Well, yeah, since it’s the other side of the world and its own continental region.
They have never had their own specific Region since WoW launched. This is not new news.
I can’t speak for all the logistics and details but historically, there is usually a limited active population to allow it to be its own region.
I know it’s not your department but it should be separate! Ask any actual NA pvper what happens when their instance is hosted on an OCE server. 
Ideally, but logistically, I wouldn’t even pretend to understand how it would be done that would make it feasible.
Same thing that AU players experienced for YEARS before we got Oceanic servers. We survived.
Of course this isn’t the forum to make your suggestion but you already knew that.
Where there’s a will, there’s a way.
Why do they have an account transfer automated section then if accounts are not transferrable? It’s not even about keeping his character it’s about making a new character that’s on our region. I’ll let him know he just needs to make a new account.
It was for when the service was setup for it before warbank came about. Once that hit, such transfers, namely between battle nets and same battle net. It was never for regions. Just because it has a transfer service, doesn’t mean it had region transfers.
Battle.net Account country/region change
If your Battle.net Account is associated with the wrong country/region, go to our Battle.net Account Country/Region Change support article to see if your account is eligible for a country/region change. If your account meets the requirements, select Continue to use our service.
Note: If you want to change your country/region to Korea, you’ll need to complete personal verification.
I got this from official Blizzard website, I am confused. I am sorry I am so daft. What does Region Change mean or accomplish if there are no account region changes happening anymore? Or it is just that it is a defunct service now?
looks like that’s related to bnet accounts, not licences on the account
Not just anymore, they have never ever happened. You have never been able to transfer a license across regions. Ever. That article is talking about Battle.net accounts not WoW licenses. You can transfer BNet accounts but you can not transfer individual WoW licenses, you can have an EU BNet account with an NA WoW license and vice versa.
Oh okay that makes sense. So how would he go about getting an NA/OCE sub for wow forever seeing as he doesn’t need to buy the game to play it? Still probably easier to just make a new account.