I had a question about missing quest completion on my character and accidentally posted in “account suspension appeals” for customer support.
The reply I got said something along the lines of:
“The decision is final and we will not unsuspend your account”
Lol?
My account isn’t/wasn’t suspended. I re-opened the ticket and apologized for the mistake in posting in the wrong section but still asked my question and their response was the exact same.
How many tickets does it take for a rep to actually read a ticket?
Only if you send it under appeals. This is not a ticket path that requires a conversation, and the only thing it will accomplish is having a tos violaton reviewed.
If it’s for a different reason than appeals, don’t use that ticket path.
Id ask for more details player to player, as this isn’t a contact point for gm staff. We could probably point out a better ticket path or explain at least why gms can’t do what you request.
Would be within the email you get, they’d have it in there. But the ticket system isn’t used, generally, for asking questions. If you have a question, you can ask here or the quest forum.
I believe the length is in the email, along with the possible category of the suspension. Beyond that there really isn’t much a gm needs to explain.
Make sure to read the social contract, terms of use. It’s not a catch all explaining why someone can be penalized, just understand toxic behavior is not tolerated, even in the past.
So did you have a question about a suspension, or a question about a quest? Because by using the appeal ticket you ONLY ever get a response about an account action (depending).
If you have a question about a quest, to echo the others the forums are the best place because GM’s do not give hints/answer questions on quests.
It was a “bug” question, where I completed all quests in the panda zones in mists remix and didn’t get the mists 10/10 completion despite finishing all quests.
a GM did end up responding telling me it’s a common bug and they’re looking to fix it.
However usually for questions like this they do assist and direct me where to go.
My last several tickets took many days before I received a response that was clearly unrelated to my issue. I just wont open tickets any more (despite CS here telling me to do so), which I am sure is what they actually want.
Always resubmit tickets that come back with mass/default templates.
From copy and pastes that some have posted in the forums, it appears that these can be identified by the response coming from a generic “Moderation team” or “Support team” (paraphrasing), instead of a specific GM.