I have 2 accounts, I pay for both, I have paid for both for almost 15 years. almost 2 weeks ago I got logged out of battle net for some reason and now I cannot log back in because I need my authenticator code. I lost my old phone with the authenticator. I did have a screenshot of it saved on my computer but my computers hard drive that it was saved on took a crap. I have put in a ticket and provided ALL THE INFORMATION the stupid automated email from blizzard asked for. It has literally been almost 2 WEEKS and not a single reply from Blizzard. I CANNOT EVEN LOG IN TO CANCEL MY SUBSCRIPTION IF I WANT!!! I can’t even log in to check the status of my ticket! I cant do anything except wait for a email that might takes weeks!!! This is ridiculous!!! How can a company not respond to a ticket to let me regain access to MY ACCOUNT still charge me money. BLIZZARD I am a loyal customer and I want to play WOTLK Classic. PLEASE HELP ME OUT!!!
Do you have a ticket number?
Yes I do, its 85909495
Yes I do, its 85909495
Just a thought.
Does it give you a option to give your secret question? I don’t have a Atendacator on a account I have, but it has a question I can answer or send a email. I was locked out of that account.
Check to see if you have that option .
Good luck.
No option for secret question, literally just gives me the option to remove authenticator by using my authenticator. This is insane!!! I cant even check to see if my ticket is still open because I need my authenticator to log in!!!
Have you tried getting the Authenticator App and using that?
Each instance of the Authenticator is unique with its own serial number. They can not just install the Auth app and use it unless they wrote down the Serial Number and Restore code to put a clone of the original on a new device.
If they don’t have the old auth and don’t have SMS Protect set up to use a text message, they have to send in ID to get Blizz to remove it.
They arent refusing to answer. Long long ticket times. Have you checked your spam folder for a response?
Sorry you cant play wotlk classic till its resolved (even tho you mention, its not about being able to cancel, you want to play so bad and you cant).
Not to rub salt in t he wound, but thats why backups arent 1 item in 1 place.
My authenticator is backed up 6 ways because its either important, or a hassle to work around (like you are)
Screenshot on hard drive.
Screenshot on phone.
Text doc on hard drive.
Text doc on phone.
Paper on desk.
Paper in wallet.
Check your spam folders and keep on waiting, sorry, its all you can do
This ticket was opened on September 12th and a Game Master answered on September 12th. They were unable to fulfill your request because they were not able to verify the ownership of the account based on the information you provided.
Their response was sent to the Gmail associated with the Blizzard account you were contacting them about.
I see you opened a new ticket on the 19th, but did not include any of the verification information requested by the first Game Master. So the Game Master who answered your ticket on the 20th was unable to verify that you are the owner of the account and was unable to complete your request. Their response was also sent to the Gmail associated with the Blizzard account.
Each ticket has been answered in ~1 day, but unfortnately did not have the information necessary to verify that you owned the account and were authorized to request the removal of the security device.
If you didn’t receive the responses from the Game Master team, I’d encourage you to check your email filters/spam settings to ensure their responses were not blocked/diverted into a spam or junk folder.
I did respond with everything they asked me to. Including Purchase dates, bank invoices, transaction dates, previous addresses, server transfer information ect. I have not received any email including in my spam folders stating they could not complete the removal of my authenticator. I also sent a folow up email 4 days ago from the original ticket and have not heard anything back. My email is setup correctly to receive emails from blizzard cause i get emails for other things from them. What else do you need to get this issue resolved???
You didn’t mention if you did, but did you include a copy of your redacted ID and does the name on that ID match the name on the account?
I just created another ticket, Ticket US86126200. I attached a picture of my passport with things blocked out like stated to do so to prove its me. Please help Blizzard. I just need my authenticator removed.
Well after a long wait, finally after sending in my photo ID, within 10 min I got an email saying they removed my authenticator. So THANK YOU Blizzard. Problem solved. Now I will have 30 back ups of my restore code lol.
And serial number!