Blizzard not giving full refunds when upgrading from standard War Within to physical CE?

Support Customer Support
1

Every expansion, I get the standard edition on my main account. I do this because in the past, it was unpredictable when the physical CE would arrive, which was usually after the servers are live. Blizzard would then, as their policy states, refund for the standard, and that was that.

I use the standard for my 2nd account and it’s fine. However, Blizzard only gave me $49.99 for my battle net balance instead of the full $52.99 (after taxes). So not only did I pay taxes on it once, but I’m doing so again.

At least in the US, sales tax is collected on the 20th of each month after everyone submits their financial reports (everyone being businesses). If any refunds are issued to the customer, refunds are to be in full, including taxes, and that shows on the financial report, which then the government will refund the sales tax.

I shouldn’t have to pay taxes on something twice. I already bought the standard edition and I should not need to buy it again. I paid full for the physical CE, not paid the difference between the two. I should have 2 War Within codes to use, the physical CE would release the standard code for me to use as I please, either as a gift or for myself.

I opened a ticket and pointed out the tax info. They escalated the ticket, which was 2 weeks ago. I checked in last week, and I was told I would receive an email once resolved.

The game releases very soon, and I’d like to be active on both accounts at launch. I do not understand why they are making it so complicated. Either give the full refund or just give a digital code for the standard edition. They could even apply the standard edition to my alt account once it was replaced by the physical CE’s code.

Something that could be an issue with the method they did, is that they refund us the retail price, but do they show that in their financial statements that they gave a refund, so they are refunded the sales tax back, even though they didn’t actually refund the tax back to me?

I know it’s only $3, but times have been tough for some, and not everyone can afford to just toss out money like that. I buy very little, and I use what I buy so I get out of it what I spent on it.

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Perhaps better suited here:

If you have already submitted a ticket, that’s all you can do.

But, if you were to post this in the appropriate forum, a CSA may be able to assist you.

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If someone can move it to there, cool. But it’s a bit frustrating it’s taken this long.

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Only you can move it there. Just edit the title and change the forums in the drop down. (I mean, mods can, but they almost never do for topics like this)

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You can actually move it yourself, just click to edit and select “MOVE” and move to Customer Service.

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Thanks both!

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7

Unfortunately, it’s not something that can be handled via the CS forum.

The General Discussion forum was the right place for your feedback.

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Wait…so just to be clear, if someone does not receive a full refund for something they purchased, the right place to ask about it is General Discussion?

That doesn’t sound right. We all know they aren’t going to get any actual help there.

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No, the right thing was putting in a ticket. The OP already did that and are waiting on a reply. It’s not something that can be resolved by posting in the CS forums.

What they’re technically doing is providing some feedback on the process they experienced. That feedback is better suited for the GD forum.

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But it has been 2 weeks with no action. What else are they supposed to do?

LOL, at this point, I’m not even sure why the Customer Service forums exist. It seems they are unable to help with anything.

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SFA’s are not able to assist in helping out with tickets. Completely different team thank you.

As for the opening poster, some information on the Refund Policy

Just while waiting for your ticket to be resolved?

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The CS forum is like an information desk. You can say “I have this issue, what can I do”. In this case they would say to put in a ticket. Which has been done. And that’s all they can do.

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The CS forum isn’t a bypass to the ticket system. This forum is more an information desk. It isn’t a means to get whatever someone wants by posting here. You can read the sticky posts on the top of the forum.

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Then you’re in luck, they don’t. This is Customer Support, a player-helping-player platform.

Customer Service is solely accessed through tickets.

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Hey, I got it now. I will never recommend anyone post in this forum again. Lesson learned.

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They’ve been told they’ll receive an email. They will need to wait on that. There’s really nothing else that they can do at this point.

This forum is primarily for players to help other players and is moderated by our wonderful Support Forum Agents (Blue text) who are Blizz employees.

The forums have never been an avenue to bypass tickets, just to get solid advice on what to do in certain situations.

Now that you have a better understanding of what the forum is for, you can certainly suggest people post here if they’re unsure of what to do to begin with. This just happens to be a very unique situation where the OP is waiting on an escalated ticket. Those simply cannot be rushed.

It’s certainly nothing to take too personal :wink:

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Let me explain, there is all different teams from Blizzard. You got the Support Forum Agents, Community Managers, Developers, Game Masters, the hacks teams, etc. Now, yes, pointing to the Customer Support forum is actually a good move, although some may not agree, but not for the reason such as bypassing tickets queues, as the Support Forum Agents here don’t do that, nor deal with tickets. Those are left upto the Game Masters, who don’t visit any of these forums.

Pointing someone here who might need more information is actually a better move, but tickets are left up to the Game Masters. Customer Support forums is a player to player help forum, usually to help in support on pointing on where to really go, help linking up articles, etc, stuff that someone may need help but not sure on where to go or what to look for.

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If you want to enjoy the The War Within digital items and any available access before receiving your Collector’s Edition, you can buy The War Within on the Battle.net shop. If you buy The War Within (Base, Heroic, or Epic) on the Battle.net Shop and then redeem a Collector’s Edition code later on, you will automatically be reimbursed the cost of your original digital purchase in Battle.net Balance, as long as you redeem the Collector’s Edition code before December 31, 2025.

I’m not sure about tax collected.

If worse comes to it, you will need to put in a ticket, the forums do not bypass this.

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Standard refund policy in the US is that the customer is refunded fully (including taxes). This doesn’t hurt the seller because when they submit their monthly financial reports, the IRS or whoever sees they gave X amount of refunds, so the taxes for those refunds are refunded back from the IRS to the retailer.

An issue could be that by crediting me the retail price only, Blizzard still has to show they did some sort of currency exchange. The policy calls it a refund, so if the IRS sees the amount was refunded as battle net credit, does the IRS give back the $3 in tax even though Blizzard never returned it to me?

I honestly shouldn’t take this long, nor be this difficult. I really just wanted a digital code, which they can infinitely generate, and be done with it. I had to contact my bank to see what they said. This isn’t the first time I’ve had issues, but it was the Blizzard Store, which is a different entity.

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You were reimbursed by the automated system, not by a GM. Please follow up with a ticket. This thread seems to have brought in a few extras from GD, welcome. But just FYI again, this is a player to player discussion forum only, does not bypass the ticket queue. A Forum Agent might be able to shed some light on the situation.

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