I’ve been a Blizzard customer basically as long as I’ve been gaming. 20-30 years. Have probably spent thousands of dollars on their stuff, and that’s not including attendance to several Blizzcons. But as of today, I will say that I am officially not a Blizzard customer anymore, and refuse to give them another dollar.
I have over six months of WoW time left and am planning to take a break. I opened a ticket to see if the six months I pre-bought could be refunded. They have refused. I was originally going to come back, but now? Forget it. If twenty years of loyalty buys me a rude gesture, I’m not buying anymore.
Thanks for the fun. Sorry to see a great company go the way of the corporation and zero care.
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They have never been able to do this. Being told “no” doesn’t mean that they don’t value their customers. You’re being held to the agreement you made when you purchased a year’s long subscription. It’s a contract, cut and dry. Emotion and intent play no part in the decision. I’m sure the GMs wish they could do most things that people request of them, but they have to follow the rules that The Powers That Be put in place.
I’m sorry they were not able to assist you, but this is, unfortunately, part of the agreement you made when you went the route of a year’s long subscription.
Best of luck to you, however things fall for you.
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You misunderstand. I paid for 6 months of game time, not a year subscription. I have over six months of game time left. Hence the 6 months I paid for before my sub was up is not even used.
My apologies, I’m still waking up.
While they can put a pause on recurring game subscriptions, it’s just not something they can do anything with once it’s been purchased. There is a small window available when it’s been purchased that one can request a refund, but once that window has passed, or some of it consumed, then it’s not something they can assist with.
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There is a short time you could get a refund. If your beyond that they will not give a refund. Most companies all work that way.
The terms of the sale are available before you buy.
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Actually. When you submitted your request - was it with a full and proper ticket? Or was it just through the self-help service?
Obviously, I make no guarantees, but try putting your request in here:
https://us.support.blizzard.com/en/help/contact/1146/ticket
A lot of the time people don’t realize that they’re not putting in a full-on ticket when they’re requesting a refund, that it’s just going through the self-help service. It doesn’t hurt to ask, but I’d go in with low expectations. Hopefully with it going into the proper place for such requests, you may merit a different outcome.
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To be honest, they’ve actually gotten better about being forthcoming with regards to their refund policy. I the past, their requirements were somewhat unknown but a few years ago they added information with specific details to their site about refunds for the various types of purchases you can make.
Specifically regarding subscription time:
Subscriptions
We’ll refund any unused World of Warcraft subscription within 14 days of the purchase.
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When i get tired or bored of things, I just uninstall it. Why people feel the need to announce their lives, is beyond me. Nobody cares, not even the companies. Same stuff, different day, nothing changes. Ya’ll should already know this, especially here.
Not sure who you’re referring to here. Are you referring to the OP who has likely never posted (hance their post count of 2) and simply found the CS forum and wanted to voice their personal opinion?
Or are you referring to people who replied to the OP? In which case, I’m not sure the point of the comment to be honest.
Yes, some people like to provide their feedback and may not be aware of other options (like a ticket), or that the refund policy is now posted so that people can check it out. Unfortunately, it’s a little hidden and sometimes providing a link helps players find the info they’re looking for.
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What you are asking for is not something Blizzard has ever offered. It has nothing to do with “valuing customers anymore”. They have never offered a refund on remaining game time on an account. They can’t pause existing game time either.
What they have added over the years is more consumer friendly than the early days though:
- You can now pause the reoccurring subscription - it does not stop use of time already on an account, but the sub won’t bill again and add more once that current game time is done.
- They now have a very clear refund policy to explain the terms - something they never had. It used to be “all sales are final”. A sub can be refunded within 14 days of purchase if you have not used ANY of the game time on that sub, or any bundle goodies.
- They have improved the refund system so that the first step is a self help service. If your account qualifies for a refund on a purchase, the system instantly grants it so you don’t have to wait for a GM. If the purchase is outside the Refund policy and you still want a GM to review it, then you have to put in a ticket for manual review.
Again though, what you are asking for is not something Blizzard has EVER provided. I am not sure how you could be a customer for 20-30 years and not be aware of that.
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First thing I would ask, in the interest of giving a modicum of help, is where did they deny it? Was it an automated refund request? Those can be denied quite frequently, because it’s a computer that doesn’t look for nuance. It’s pretty cut and dried as to what the automated request can do.
You can then open a ticket to have a GM look into the request, and you may have more success. They are able to look at a request and make slightly more forgiving judgement calls. Not all the time, as they still have requirements to follow, but there are options.
If a GM ticket was denied, then that’s your answer. Being told “no” is nothing more than “you don’t qualify for a refund”. It’s not personal, it’s not an insult, they aren’t pointing and laughing at you. Holding all customers to the same standard shows how much they care. It sucks, but throwing a childish tantrum is not the way to respond.
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If the game time was purchased more than 14 days ago, whether any has been used or not, it’s not refundable. It’s clearly spelled out. And this is actually MORE lenient than the refund policy of 2004 which (for subscription time) was “all sales are final”.
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I am sorry, Shrike, but as the others have said, this is not something that we are generally able to do. We do have an option to pause your subscription but not to pause active game time on an account. That is not an option that has ever existed.
Understand, your request for a refund simply didn’t qualify. it isn’t simply a matter of having an extra 6 months of game time that you haven’t yet used, the 6 months is part of the 6 month bundle, which includes a pet and mount as part of that bundle. The purchase was made back in July and simply does not qualify for a refund.
It isn’t that we don’t care, Shrike, but we have policies in place on how things are done. This has nothing to do with being more corporate, these kinds of policies have always been in place. While we do have the occasional exception to the rule even the exceptions have rules.
I wish you well in wherever your gaming takes you.
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