I am looking for some assistance, I was recently banned on one of my accounts on 5/13, and the email provided says that I was “exploiting in a battleground.” I am completely unaware of any exploits that I had committed, and the only thing I could think of doing was being AFK for around 2 minutes in one of my games.
Ive sent in multiple tickets to customer support, simply asking for clarification on why I was banned, and they have flat out not told me why I was banned, and simply say “the action will not be reversed.” Im not asking for it to be reversed, im asking what I did wrong so that I dont do it again. I dont care about the ban, ill take it on the nose as I had to have done something wrong. I just want to know what I did so I dont make that mistake again and end up banned again.
Does anyone have any suggestions on how I can get this information? Its becoming very frustrating. I’ve been playing since 2004, and have always received great customer service, but it seems like the once time it really matters, I dont get any customer service at all.
I find this exceptionally difficult to believe. Had you said you were banned without explanation it might have passed the sniff test.
Id bet money you were afking and got caught.
There it is. Listen up younglings. This is called Trickle Truth. Its a tactic a guilty party utilizes to attempt to downplay the scope of their actions.
It involves admitting to a behavior framed in an innocuous, seemingly benign situation. The problem is that the circumstances they claim are never the circumstances that happened. It is meant to excuse the behavior itself while lying about the true scope of what was actually done. A tiny bit of truth wrapped in a mountain of
And the way it works is over the course of extended conversations, new details of the actual truth come out after repeated explanations. Hence the Trickle.
This guy likely spent multiple full games AFK or fishing.
Blizzard Customer Service used to have a phone number that you could simply call and get a real answer from a real person.
Those that defend Blizzard are the worst kind of human beings.
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If the action was due to an exploit, you are very unlikely to get an explanation from Blizz because it tips their hand to other exploiters.
Being AFK for two minutes likely wont cause problems, but people typically misremember/downplay their behaviours.
Lori hit it on the head, the pattern recently has been Posts claiming ‘AUTO-BAN MADNESS’ or ‘Banned for Nothing’ until a blue steps in saying that OP was dealing no damage or healing in many matches.
Granted every situation is unique, best of luck
almost all bg suspensions are from lack of participation, all you have to do is read the CS comments from the devs to figure this out, you do not even need to be afk , if you have no healing or damage after a few complaints enjoy your suspension, so fishing or hanging out at home base doing nothing can get you in trouble even though you are not technically afk.
I’m unfortunately and seemingly blood bound by this videogame but it is truly regrettable that we, as a player/customer base, accept this level of shoddy CS. It really sucks.
Well this is good to know, im overall not even salty about the ban like some people in here must think I am. I just want to know whats up, so that I dont do it again.
-stop joining bg’s if you will afk inside
-stop sharing account with someone who will farm for you
-stop using automation inside bg’s
-stop playing av without doing anything inside, like staying behind and not even engaging in pvp.
-stop insulting people in chat
So if you had had 2 chat account actions, the first would be a silence, the second should be a 2 week suspension. There is a schedule it follows and you should need quite a few more infractions then two to get a 6 month suspension. Account infractions never go away though, so perhaps you had actions in the past.
What you describe seems more inline on what they do if they suspect you were botting and/or having prohibited software which could be used for automation running at the same time as wow, as example remote management software. The emails they send out do provide some insight into which category an action falls into, but overall the templates they use are hopelessly vague so it’s usually hard to tell much.
You can always go to the CS Forum, and sometimes the Blizzard reps can give you additional insight into the problem, though they can’t alter/assist with an appeal and can only provide you a bit more insight into the infraction.
